Anjali Gupta
Mumbai
Summary
Dynamic Telecommunications Operator with proven expertise at Bharti Airtel Ltd, excelling in customer service and issue resolution. Adept at troubleshooting and providing tailored solutions, I consistently enhance customer satisfaction through effective follow-up and collaboration. Skilled in data entry and problem-solving, I thrive in fast-paced environments, ensuring seamless communication and service delivery.
Overview
2
2
years of post-secondary education
4
4
years of professional experience
Work History
Telecommunications Operator
Bharti Airtel Ltd
Mumbai
08.2025 - Current
- Assisted customers in selecting the most cost-effective telecommunications plan.
- Troubleshot customer's problems with phone service by asking questions and providing solutions.
- Attending customer. Front line customer
- Utilized problem-solving skills to resolve customer complaints efficiently and effectively.
- Provided installation, service and maintenance for broadband internet and digital telephone service.
Telecommunications Operator
Vodafone idea Ltd
Mumbai
06.2022 - 12.2024
- Performed data entry tasks related to customer accounts and contact information.
- Assisted customers in selecting the most cost-effective telecommunications plan.
- Troubleshot customer's problems with phone service by asking questions and providing solutions.
- Followed up with customers after resolving their issue to ensure satisfaction.
- Utilized problem-solving skills to resolve customer complaints efficiently and effectively.
- Performed routine maintenance on telephone equipment.
Education
B.com - English Language
K G Mittal College of Arts And Commerce
Mumbai 07.2019 - 03.2021
Devine Provident High School
MumbaiSkills
- Customer service
- Data entry
- Team collaboration
- Client follow-up
- Issue resolution
- Problem solving
- Greeting customers
- Front desk operations
- Call routing
Languages
Hindi
First Language
English
Beginner (A1)
A1
Marathi
Beginner (A1)
A1
Timeline
Telecommunications Operator
Bharti Airtel Ltd
08.2025 - Current
Telecommunications Operator
Vodafone idea Ltd
06.2022 - 12.2024
B.com - English Language
K G Mittal College of Arts And Commerce
07.2019 - 03.2021
Devine Provident High School