Anjali Jha

• Foster strong relationships with clients by comprehensively understanding their needs, including technical skills, and business requirements, and offer consultative guidance with insights on market trends, salary benchmarks, and talent availability.

• Proactively identify and engage candidates via diverse channels, assess their technical skills and cultural fit through interviews, and assessments.

• Stay abreast of product and tech industry trends, conduct market research on talent supply, salary trends, and competitor activities, and leverage these insights to advise clients on effective recruitment strategies and talent acquisition best practices.

• Build and maintain a network of professionals in the product and tech sectors.

• Leverage relationships to generate referrals and repeat business.

• Managed key client pan India accounts such as Baskin Robbins, Café Coffee Day, Curefoods, Jubliant Foodworks etc. Handled their accounts end-to-end, managing their menus on all aggregator platforms, debugging integration issues, helping them run campaigns, and ensuring their campaigns achieved revenue targets while keeping their Restaurant Health Index (RHI) on top.

• Identified opportunities for account growth and expansion, ensuring long-term partnerships.

• This involved working closely with the Tech and Support team to facilitate issue resolution, identifying patterns in operational challenges, and driving measures for issue reduction.

• Coordinated and engaged with multiple stakeholders within the client’s organization (IT, Marketing, Operations, etc.) as well as client partners (POS, aggregators) to debug issues, improve business processes, and ensure client satisfaction.

• Oversee the renewal process and work on upselling or cross-selling opportunities within the strategic accounts.

• Managed 55+ accounts and their diverse technology hiring needs.

• Interpreted client requirements, assisted the team in identifying suitable candidates, and oversaw the entire interview process until the completion of the hiring.

• Independently generated a revenue of 50L in the initial year.

• Conducted thorough follow-ups with clients to ensure retention and minimize churn percentage.

• Oversaw the team's achievement of revenue targets, monitored team progress, conducted daily meetings, and ensured client satisfaction.

• Managed accounts spanning multiple cities, including Pune, Chennai, Hyderabad, and Mumbai, while simultaneously ensuring the team met both revenue and churn targets.

• Generating analytical utilization reports to impact renewal business and drive user adoption.

• Upholding customer satisfaction through timely response and identifying potential leads for upselling.

• Handled the delivery of customer and employee satisfaction, meeting scorecard and client goals.

• Adhering to corporate and client policies, procedures, and guidelines.

• Monitoring calls and metrics, offering feedback, coaching, and reporting on data.

• Organizing weekly team meetings with a focus on targets and achievements.

• Created and managed the client life cycle process (starting from the initial sale through all phases of implementation).

• Help drive adoption and maintain top accounts with key stakeholders.

• Strategized on new business and expanded footprint into existing accounts.

• Developed promotional email marketing campaigns to generate awareness and retain user adoption.

• Suggested the most viable solution for customer’s issues whilst cultivating relations with them, in order to ensure customer retention.

• Reviewed customer's complaints and initiate solutions in an effective and timely manner

Accountable for the sales operations of Practice management software for Doctors through Clinic or Hospital marketing and imparting comprehensive product knowledge.