Anjali Kumari
Pune
Summary
Resourceful CRM Executive known for high productivity and efficient task completion. Skilled in customer relationship management, data analysis, and strategic planning. Excel in communication, teamwork, and problem-solving to enhance customer engagement strategies.
Overview
3
3
years of professional experience
Work History
Sr. CRM Executive
VTP realty
Pune
10.2023 - Current
- Maintaining relationships with customers and providing after-sales service. In VTP WOW, we focus on strong customer relationship management.
- Created, monitored and maintained reports on all aspects of the customer relationship management system.
- Managed customer feedback channels, ensuring timely responses and resolutions to enhance customer satisfaction.
- Managed agreements, documentation, and home loan coordination.
- Resolved customer queries, ensured timely payments, and disbursements.
- Achievements: 175+ agreements, ₹52 Cr. Collections (Feb 2025).
- Software: Salesforce, and MS Excel.
Business Development Executive
HDFC Bank
Rourkela
08.2022 - 09.2023
- Drove the acquisition of credit cards and CASA (current and savings accounts), consistently meeting sales targets.
- Built strong customer relationships, cross-sold banking products, and ensured customer satisfaction.
- Provided tailored financial solutions, and handled end-to-end sales and post-sales support.
Education
BBA - Marketing
Rourkela Institute of Management Studies
Rourkela, Odisa11-2021
High School Diploma -
Guru Nanak Public School
Rourkela05-2018
Skills
- Business objective analysis
- Database management
- Client retention
- Client relationship management
- Customer support
- Data-driven decision making
- Client onboarding
- Salesforce proficiency
- Customer satisfaction management
Timeline
Sr. CRM Executive
VTP realty
10.2023 - Current
Business Development Executive
HDFC Bank
08.2022 - 09.2023
BBA - Marketing
Rourkela Institute of Management Studies
High School Diploma -
Guru Nanak Public School
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