Quality Manager & Microbiologist
ST.Thomas Hospital
04.2023 - Current
- Furnished hospital policy formats to clients to streamline the procedures detailing patient care and hospital guidelines and to develop action plan to conduct NABH meeting
- Undertook regular staff training for NABH awareness according to 5th edition, including its scope of services, emergency patient care, medication errors, Grievance handling procedures
- Involved in onsite surveillance assessment of NABH accreditation and NC closure for 150 bedded hospital .
- Emergency code training, spill management, needle stick injury, disciplinary procedures & induction training.
- Lead as a Quality Manager at ST Thomas Hospital, overseeing and ensuring the quality of healthcare services provided to patients.
• Work closely with various departments to develop and implement quality improvement initiatives to enhance patient care outcomes.
• Conduct regular audits and assessments to identify areas for improvement in patient care processes and outcomes as a Quality Manager.
• Collaborate with clinical and administrative teams to develop and implement quality improvement plans.
• Provide training and support to staff on quality assurance processes and procedures as a Quality Manager.
• Analyze data and trends to identify opportunities for quality improvement and risk mitigation.
• Facilitate quality-related meetings and committees to review performance metrics and drive continuous improvement efforts as a Quality Manager. - Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
- Managed and archived quality documentation and participated in internal and external quality audits.
