Anjali Mariappan

Managed end-to-end healthcare EDI and HL7 integration projects, including lab results, imaging reports, clinical documents, patient demographics, and electronic prescription interfaces, ensuring successful testing, implementation, and operational readiness.

Coordinated with labs, hospitals, pharmacies, IT vendors, and internal stakeholders to gather technical and functional requirements, review HL7 interface specifications, communicate project status, resolve dependencies, and maintain delivery timelines.

Diagnosed, analyzed, and resolved complex HL7 interface and healthcare data exchange issues, including message validation, data mapping, transmission failures, and integration errors through troubleshooting, root-cause analysis, and data validation

Researched and incorporated trading partner requirements, HL7 specifications, technical/functional requirements, and QA standards into integration projects to ensure the accurate and reliable exchange of healthcare information.

Extracted, synthesized, and analyzed healthcare interface data to identify data discrepancies, workflow inefficiencies, recurring interface issues, and process breakdowns, contributing to effective and scalable solutions.

Managed multiple high-priority integration projects and competing tasks while collaborating with cross-functional teams to troubleshoot technical challenges, implement solutions, and support continuous improvement of EDI and HL7 operations.

Served as a Subject Matter Expert (SME) for healthcare interfaces, HL7/EDI processes, and operational workflows, providing technical guidance, supporting escalations, and mentoring and training new team members.

• Diagnosed and resolved customer issues related to slow internet, connection drops, and network outages.
• Troubleshot fiber, DSL, broadband internet connections, enhancing customer satisfaction through reliable service.
• Verified signal strength and connectivity between customer devices and Frontier network infrastructure.
• Executed various network performance tests to assess connectivity issues. such as: Ping tests IP configuration checks DNS troubleshooting Speed tests
• Verified signal strength and connectivity between customer devices and Frontier network infrastructure, facilitating seamless user experiences.

• Managed high-volume customer support chats, delivering timely troubleshooting and maintaining high customer satisfaction.
• Monitored employee productivity and quality metrics, providing constructive feedback and coaching to enhance service standards.
• Monitored employee productivity, quality metrics, and adherence to service standards while providing constructive feedback and coaching.
• Managed high-volume customer support chats, troubleshooting issues promptly to uphold customer satisfaction levels.
• Assisted in maintaining service level agreements (SLAs) by monitoring ticket resolution time and support efficiency.
• Prepared and submitted performance reports and productivity analysis to management, highlighting operational insights.
• Trained and mentored new employees on technical troubleshooting procedures, support tools, and customer handling practices.
• Prepared and submitted performance reports, productivity analysis, and operational updates to management.
• Acted as a communication bridge between upper management and support teams, ensuring smooth information flow and operational alignment.