Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Anjali Mathur

Gurgaon

Summary

Experienced and self-motivated Team Leader with 6+ years of industry experience overseeing sales figures and new account developments. Bringing forth a proved track record of working collaboratively with sales teams to achieve goals, increase revenue gains, and advance the sales cycle of the company. A strong leader with the ability to increase sales and develop strategies to retain customers.

Overview

8
8
years of professional experience

Work History

Team Lead

Great Learning
Gurgaon
07.2020 - Current
  • Led a team of sales representatives and consistently exceeded monthly and quarterly sales targets by 20%.
  • Conducted regular performance evaluations, set goals, and provided constructive feedback to team members to foster their professional growth and development.
  • Collaborated with cross-functional teams including marketing, product development, and customer service to ensure seamless customer experience and optimize sales processes.
  • Actively participated in sales meetings, brainstorming sessions, and training programs to enhance product knowledge and sales techniques.
  • Generated leads through cold calling, networking events, and referrals to expand the client base and increase sales revenue.
  • Implemented effective sales strategies and provided ongoing coaching and training to team members to enhance their performance and productivity.

Personal Banker

Barclays
Noida
06.2017 - 01.2019
  • Managed incoming telephone calls and provided precise information to solve customer queries.
  • Rectified account discrepancies and implemented relevant corrective measures.
  • Boosted product sales by cross-selling bank products and services.
  • Adhered to bank security procedures to safeguard customer data and assets.
  • Resolved customer complaints promptly and professionally through thorough research.

Customer Care Executive

Teleperformance
Jaipur
05.2016 - 05.2017
  • Efficiently resolved customer issues, resulting in decreased wait times.
  • Utilized customer feedback to enhance customer service operations, leading to a rise in customer satisfaction.
  • Trained new customer service representatives in best practices, resulting in increased customer satisfaction.
  • Delivered exceptional customer service to resolve customer complaints and in inquiries, leading to higher customer satisfaction ratings.

Education

PG Certification in Digital Marketing -

Upgrad
12.2009

Bachelor of Technology -

J%ET Group of %nstitution
09.2009

Skills

  • Microsoft Office
  • Teamwork
  • Ability to Work Under Pressure
  • Ability to Work in a Team
  • Leadership
  • Adaptability
  • Communication Skills
  • Business Development Strategies
  • Interpersonal Communication Skills

Websites

Timeline

Team Lead

Great Learning
07.2020 - Current

Personal Banker

Barclays
06.2017 - 01.2019

Customer Care Executive

Teleperformance
05.2016 - 05.2017

PG Certification in Digital Marketing -

Upgrad

Bachelor of Technology -

J%ET Group of %nstitution

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Anjali Mathur