Anjali Menezes

Grasim (Birla Opus Paint Division Project)

• Led end-to-end project delivery, optimizing processes and aligning stakeholders.
• Conducted in-depth interviews with senior leaders including the Head of Digital, Head of Customer Experience, Retail Group Lead, and Digital Experiences Lead to gather, clarify, and document requirements.
• Designed to-be process flows, change impact assessments, and review sessions.
• Defined scope, SOW, user stories, and VBRDs, ensuring business alignment.
• Improved cross-team efficiency through workflow optimization.

Adobe Guides Project

• Researched BFSI, Automotive, and High-Tech industry documentation standards.
• Standardized PDF categorization and best practices for compliance.
• Optimized DITA/CSS-based templates to balance usability, branding, and compliance.
• Enhanced multi-format outputs (PDF/HTML), ensuring engagement and consistency.

CMMI Certification Support

• Supported certification by preparing documentation and process artifacts.
• Facilitated cross-functional alignment and mock audit readiness.

Future Generali India Insurance Company

• Acted as BA & PM: managed requirements, timelines, and stakeholder communication.
• Delivered BRDs, FRSs, and process models aligned with business/regulatory goals.
• Coordinated cross-functional teams and vendors to implement automation and enhancements.
• Oversaw UAT and requirement validation to ensure successful system adoption.

IFB

• Learnt how to drive clarity in requirements and documentation by facilitating stakeholder and internal workshops.
• Added value by ensuring well-structured, accurate documentation, reducing risks of misalignment.
• Strengthened ability to manage scope effectively — no scope creep throughout the delivery.
• Gained industry exposure and deeper domain expertise, enhancing analytical and business consulting skills.

• Requirement Analysis & Solution Design - Understand client needs, propose solutions, document business requirements, and create process flows, wireframes, and mockups.
• Stakeholder Collaboration & Implementation - Interact with development teams, ensure seamless implementation, conduct testing, and coordinate across teams to meet client objectives.
• Documentation & User Support - Prepare release notes, user manuals, and system configurations, while ensuring rules and alerts are effectively generated.
• Team Contribution & Performance Optimization - Support team success by managing tasks efficiently, analyzing performance, providing training, and overseeing TrackWizz product updates.