Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Anjali Mishra

Anjali Mishra

Banker
Jaipur

Summary

Dynamic Service Delivery Manager with a proven track record at Indusind Bank Ltd, excelling in client relationship management and operations support. Enhanced service quality through efficient process implementation, leading cross-functional teams to meet project goals. Skilled in active listening, effectively resolving escalated issues and boosting customer satisfaction.

Overview

3
3
years of professional experience
3
3
Certifications

Work History

Service Delivery Manager

Indusind Bank Ltd
11.2023 - Current
  • Improved service quality, addressing client concerns promptly and professionally.
  • Led cross-functional teams to achieve project goals on time and within budget.
  • Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
  • Enhanced service delivery by developing and implementing efficient processes.
  • Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
  • Streamlined operations for improved customer satisfaction and retention rates.
  • Conducted regular reviews of service offerings, identifying gaps in the market, and recommending new solutions accordingly.
  • Managed third-party contracts to drive delivery of required services.
  • Contributed to internal and external account reviews.

Personal Banker

Hdfc Bank Ltd
06.2022 - 10.2023
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Boosted sales of bank products through effective cross-selling and up-selling techniques.
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.

Customer Care Executive

India Infoline Finance Ltd
10.2021 - 06.2022
  • Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Reduced customer complaints with proactive issue identification and resolution strategies.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Took ownership of customers issues to follow problems through to resolution.
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
  • Maintained up-to-date knowledge of industry trends and product offerings to better serve customers.

Education

Master Of Business Administration - Finance

SURESH GYAN VIHAR UNIVERSITY
Jaipur
06.2024

Bachelor Of Commerce - Commerce

S.S. JAIN SUBODH MAHILA MAHAVIDYALAY
Jaipur
09.2021

Skills

Project creation

Certification

Appreciation Award from Market head in health Insurance drive

Timeline

Service Delivery Manager

Indusind Bank Ltd
11.2023 - Current

Personal Banker

Hdfc Bank Ltd
06.2022 - 10.2023

Customer Care Executive

India Infoline Finance Ltd
10.2021 - 06.2022

Master Of Business Administration - Finance

SURESH GYAN VIHAR UNIVERSITY

Bachelor Of Commerce - Commerce

S.S. JAIN SUBODH MAHILA MAHAVIDYALAY

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