Anjali Mishra
Banker
Jaipur
Summary
Dynamic Service Delivery Manager with a proven track record at Indusind Bank Ltd, excelling in client relationship management and operations support. Enhanced service quality through efficient process implementation, leading cross-functional teams to meet project goals. Skilled in active listening, effectively resolving escalated issues and boosting customer satisfaction.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
Service Delivery Manager
Indusind Bank Ltd
11.2023 - Current
- Improved service quality, addressing client concerns promptly and professionally.
- Led cross-functional teams to achieve project goals on time and within budget.
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
- Enhanced service delivery by developing and implementing efficient processes.
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
- Streamlined operations for improved customer satisfaction and retention rates.
- Conducted regular reviews of service offerings, identifying gaps in the market, and recommending new solutions accordingly.
- Managed third-party contracts to drive delivery of required services.
- Contributed to internal and external account reviews.
Personal Banker
Hdfc Bank Ltd
06.2022 - 10.2023
- Cross-sold bank products and services to meet customer needs and provide options.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Promoted financial products by maintaining excellent service offering knowledge.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Customer Care Executive
India Infoline Finance Ltd
10.2021 - 06.2022
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Took ownership of customers issues to follow problems through to resolution.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Maintained up-to-date knowledge of industry trends and product offerings to better serve customers.
Education
Master Of Business Administration - Finance
SURESH GYAN VIHAR UNIVERSITY
Jaipur 06.2024
Bachelor Of Commerce - Commerce
S.S. JAIN SUBODH MAHILA MAHAVIDYALAY
Jaipur 09.2021
Skills
Project creation
Client needs assessments
Proficient in Software
Active listening and communication
Operations support
Client relationship management
Service desk oversight
Certification
Appreciation Award from Market head in health Insurance drive
Timeline
Service Delivery Manager
Indusind Bank Ltd
11.2023 - Current
Personal Banker
Hdfc Bank Ltd
06.2022 - 10.2023
Customer Care Executive
India Infoline Finance Ltd
10.2021 - 06.2022
Master Of Business Administration - Finance
SURESH GYAN VIHAR UNIVERSITY
Bachelor Of Commerce - Commerce
S.S. JAIN SUBODH MAHILA MAHAVIDYALAY