ANJALI MOURYA
Noida
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
3
3
years of professional experience
Work History
Relationship Manager
IndiaMart Intermesh Limited
Noida
11.2021 - Current
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Quick decision making and effective multi-tasking ability to complete the designated tasks
- Experience in handling team sizes of 5 executives.
- Driving client renewals, as well as maintaining collaboration with field representatives for aligning the physical meet.
- Effective communication & comprehension skills used for acting like a consultant to the client and offering them recommended services and solutions.
- Collaborated with internal teams to develop strategies that would increase customer engagement levels.
- Ability to build rapport with customers instantly for timely sale closure
- Generated reports regarding customer interactions, performance metrics, and renewal goals.
- Evaluated customer feedback to identify areas of improvement in products or services offered.
- Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.
- Provided training sessions to team on best customer service practices.
Education
Post Graduate Diploma in Management (PGDM) - Retail & Marketing
AICTE, Jagan Institute of Management Studies
01.2021
Graduation Degree - B.Sc (Mathematics)
CSJMU, Firoze Gandhi College
01.2017
XII - Science
UP Board, SSNSVPIC Sataon Raebareli
01.2014
X - Science
UP Board, SSNSVPIC Sataon Raebareli
01.2012
Skills
- Team-Handling capability
- Effective communication skills
- Multi-tasking ability
- Quick decision making
- Report Management and Data analysis Skills
- Customer Portfolio Management
- Customer Relationship Building
- Sales Reporting
- Revenue Forecasting
- Solution selling
- KPI analysis
- Key account development
- Sales team training
Summerinternship
OUTLOOK, Two months (15th May-15th July) 2020, Sales Generating Strategies for Outlook Group’s Magazine using Corporate promotional activities and Online Internet Marketing
Liveprojects
Future Retail Limited (Big Bazar), Gurugram, 6 days, 10th Aug- 15th Aug 2020, Sales Promotion
Projects
Aditya Birla Fashion and Retail Limited, Allen Solly Cannaught Place, Delhi, 3 Months, 19 days (Weekend Campus Connect Programme- Saturday&Sunday), Conduct Weekly PSOP and improvements in the PSOP checklist Drive brand initiatives namely Loss of Sale tracker, Solly Fan club and Telecalling tracker Analyse impact of Telecalling on store sales and point redemption
Disclaimer
I hereby declare that the details provided by me in this resume are correct and I have knowingly not omitted/ misrepresented any information. I am aware that the company can use this data for verification purposes and any material inconsistency identified between the details shared above versus actual information would have a bearing on my employment, based upon company policies.
Languages
Hindi
First Language
English
Beginner
A1
Timeline
Relationship Manager
IndiaMart Intermesh Limited
11.2021 - Current
Post Graduate Diploma in Management (PGDM) - Retail & Marketing
AICTE, Jagan Institute of Management Studies
Graduation Degree - B.Sc (Mathematics)
CSJMU, Firoze Gandhi College
XII - Science
UP Board, SSNSVPIC Sataon Raebareli
X - Science
UP Board, SSNSVPIC Sataon Raebareli
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