Hi, I’m
Anjali Muralidharan
Sales Account Manager
Chennai
Summary
Contact Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Decisive leader with an analytical and flexible approach to solving problems. Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business. Proficient in use and troubleshooting of POS systems. Successful meeting goals through effective team coordination and proactive customer service.
Overview
11
years of professional experience
7
years of post-secondary education
2
Languages
Work History
MetricStream Bangalore
Senior Associate - Inside Sales
01.2021 - Current
Job overview
- Served as liaison, facilitating communication between management and associates.
- Developed new sales opportunities through development and rollout of promotional plans.
- Promptly mediated disputes between associates to promote better collaboration and avoid work disruption.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Defined work plans in alignment with stakeholder requirements.
- Provided product price information to customers.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Managed customer relations through communication and helpful interactions.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Worked varied hours to meet seasonal and business needs.
- Have won Best Inside Employee Award & Star Award for three quarters consistently.
- Closed 4 major Logos in multiple verticals in shorter sales cycle in new region.
Dell TechnologiesBangalore
Inside Sales Representative
07.2014 - 10.2020
Job overview
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Developed highly profitable pipeline based on multiple sales penetration techniques.
- Elevated account management by predicting potential competitive threats and outlining proactive solutions.
- Educated clients on new technology Solution and updated account information to maintain high standards of client service.
- Identified key entry points to enhance market penetration and effectively analyzed data to optimize customer satisfaction and increase profitability.
- Achievements:
- Consistent 100% attainment for last 24 quarters
- Tiger Award Winner -2
- Silver Award Winner-2
- Bronze Award Winner-1
Unisys Global ServicesBangalore
Service Support Representative
05.2012 - 04.2014
Job overview
- Log incidents for client issues received as E-mails and calls.
- Meet SLA set by client in logging incident within set time frame.
- Where applicable, troubleshoot issues relating to hardware, software and networking to its complete resolution.
- Make timely and precise referrals of requests not within service desk scope of support.
- Take ownership of all incidents logged and close after confirming client satisfaction.
- Consistently held top ranking in scoring exceptionally high communication scores throughout stay in process,
- Met and exceeded all parameters set by process.
- Documented problems and corrective actions to maintain records.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Multiple CSAT awards for continuous two quarter.
Education
Vasavi CollegeErode, Tamil Nadu
Master of Science from Applied Electronics
10.2011 - 05.2013
K.S.G College Of Arts & ScienceCoimbatore ,Tamil Nadu
Bachelor of Science from Electronics & Communication
Systems
08.2008 - 05.2011
University Overview
- Bharathiar University 9th Rank holder
GGHS
Higher Secondary Schooling from Computer Science
05.2006 - 05.2007
R.V.S Matriculation Higher School, Bharathiar UniversitySulur ,Tamil Nadu
SSLC: Matriculation
03.2004 - 05.2005
University Overview
- Member of [Honor's Society Name]
Skills
Inside sales
Additional Information
- Awards: , Star Performer Award – C Sat
Timeline
Senior Associate - Inside Sales
MetricStream
01.2021 - Current
Inside Sales Representative
Dell Technologies
07.2014 - 10.2020
Service Support Representative
Unisys Global Services
05.2012 - 04.2014
Vasavi College
Master of Science from Applied Electronics
10.2011 - 05.2013
K.S.G College Of Arts & Science
Bachelor of Science from Electronics & Communication
Systems
08.2008 - 05.2011
GGHS
Higher Secondary Schooling from Computer Science
05.2006 - 05.2007
R.V.S Matriculation Higher School, Bharathiar University
SSLC: Matriculation
03.2004 - 05.2005
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