Anjali Nag
Bangalore
Summary
Focused Business Operations Analyst actively seeking a professional role to industry business operations expertise. Effective and attentive to detail with an aptitude for managing client accounts and fostering retention.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Business Operations Analyst
Hewlett Packard
Bangalore
08.2023 - 12.2024
- Executing business processes that supports essential functions of the organization.
- Setting up the programs for resellers,retailers and distributors(Partners).
- Validate partner performance and incentive.
- Support internal audits to ensure compliance.
- Contribute to achieving internal turnaround time(TAT) targets.
- Utilize the partner Compensation Management tool(PCMT) to create Programs adhering to specified terms and conditions, while also compiling a comprehensive master file for approval.
- Achieve organizational standards & help in solving operational issues
- Analyzing partner’s performance on the basis of their sales and compensate them
Process Executive
Infosys BPM Ltd
01.2022 - 07.2023
- Understanding and handling inbound and outbound calls and offering solutions to the international customers
- Handling and resolving Customer Complaints and queries
- Providing Customers with relevant information about Credit card Frauds and service information
- Complying with banking rules and regulations
- Resolving Conflicts and Managing Customer Expectations
- Navigating multiple Applications and utilize search tools to find Customer Information
- Maintain operations by following policies and procedures which needed changes
- Maintain customer confidence and protects operations by keeping information confidential
Education
Bachelors in Science -
Sambalpur University
Odisha12.2020
Skills
- Business Operations
- Partner Compensation Management
- Retail Operations
- Payment Processing
- Dispute Resolution
- Business Analysis
- Customer Service
- Conflict Resolution
- Data Analysis
- Tableau
- SQL
- Business Analytics
- Excel
- Python
- File Management
- Analytical Thinking
- Project Planning
- Reliability
- Operations Management
- Contract Negotiation
- Adaptability and Flexibility
- Team building
- Time management abilities
- Goal Setting
- Improvement plan knowledge
- Adaptability
- Experience in leadership
- Written Communication
- Process Analysis
- Content management expertise
Certification
- Introduction to SQL
- Business Analytics with Excel
- Tableau
- Python
Educationqualification
- 10th passed from Baji Rout Shiksha Niketan, Rourkela under Board of Secondary Education, Odisha in the year of 2015 with 75%.
- +2 Science passed from Ispat Junior College, Rourkela under CHSE, Odisha in the year of 2017.
- BSC passed from Neelashaila Mahavidyalaya, Rourkela under Sambalpur University, Odisha in the year of 2020.
Key Projects
Tableau (Project 1)-:
Used sample superstore dataset for analyzing insights on it. Created a Dashboard to compare a region based on sales. Created parameter and used calculated fields to get the exact Data.
Project 2-:
Datasets- 1. Insurance sample dataset 2- Global financial development data base-Jul 2018 Created a Dashboard to compare all the parameter to different countries. Created Map for all countries, applied filter in Dashboard included web page to show data from world bank. Created KPI tables to show the comparison between the require Data.
Disclaimer
I do hereby declare that the above mentioned informed is correct up to my knowledge.
Timeline
Business Operations Analyst
Hewlett Packard
08.2023 - 12.2024
Process Executive
Infosys BPM Ltd
01.2022 - 07.2023
Bachelors in Science -
Sambalpur University
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