Anjali Nair

• Successfully managed a team of 16 members
• Managing team functions
• Manpower planning, recruitment & selection, induction, performance appraisal, training, etc
• Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets
• Maintain/coordinate program & client reports
• Managing Finance operations and Quality targets
• Identifying opportunities for development and improvement in process and operations, turning them in to project targets
• Monitoring workflow, conducting Quality Checks and review of audit checks conducted by other auditors
• Managing Expectation & Mapping Team Performance
• Attrition Management - Zero attrition in my span from last 2 years
• Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst Team members
• Handling Client Escalations, Internal employee grievances, conducting Review meetings, analysis of Client Feedback, team updates and management reporting
• Adhering to Quality Standards and Meeting Service Levels across all processes
• Participate in conference calls and relevant communications are Passed on to the Team
• Managing Attendance/ Leave & Unscheduled absenteeism
• Team Briefing Pre – shift
• Data Analysis, Maintain & Share/discuss team data on Weekly basis
• Coordinate with other support services
• Conducting Service Level Analysis, setting goals for each employee through training, appreciation of performance and motivating to improve the service levels
• Engaged in Recruitment process, New Employee orientation programs and Process Trainings
• Responsible for conducting Performance Appraisals and updating Skill Matrix for the team members at regular intervals.

• FINANCE AND ACCOUNTING
• Accounts Payable (P2P) end to end
• Invoice Reviewing, Processing, Coding and Journal posting
• Managing and reporting bank reconciliation for 70+ Bank accounts
• Leading and delivering month end closing activities
• Employee Cash Claims reviews and Vendor Payment Processing
• Vendor’s Query management through emails and Telephonic
• Leading and scheduling review calls with client on day to day and weekly basis
• Preparing presentations to the clients about the process and presenting the same
• Segregation of invoices according to the various divisions and helping the team for
• Directing the invoices to right contact for approvals
• Involvement in training new candidates regarding the process
• Preparing & presenting various weekly/monthly MIS reports pertaining to process and Productivity
• Providing effective resolution to customer queries and improving relationships with the clients.

General Insurance :

• Working for leading insurance underwriting Lloyds client
• Responsible for leading and delivering Cover Holder Management
• Responsible for reviewing Financials of cover holders, binders and brokers and preparing financial analysis report with the findings
• Responsible for publishing credit rating as per the market standard agreed by Lloyds for cover holders, binders and brokers to onshore
• Reviewing and Managing Sox Compliance
• Responsible for reviewing the evidences submitted by business as a part financial control compliance (Risk Mitigation process).