ANJALI PAL
Noida
Summary
Highly motivated Network Engineer with 3 years of experience implementing and maintaining secure, efficient, and scalable infrastructure. Skilled in configuring and troubleshooting network devices and network architecture and provided technical support to users.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service Monitoring Engineer
Ericsson global privet limited
Noida
04.2022 - Current
- Real-Time Infrastructure Monitoring.
- Working in operations and surveillance, the live network of LTE Fixed Wireless.
- Ensuring SLA of tickets, basic troubleshooting.
- Troubleshooting of RAN and Transmission faults using ENM tool.
- Ensure P1 to P5 incident tickets are responded to or acknowledged as per SLA.
- Incident Management through Acknowledge, Response, Update, and Restoration of tickets.
- Utilized ITSM, ENM, and NM tools to enhance time-to-closures.
- Coordinating, communicating, and problem-solving skills.
- Analyzed system performance and conducted root cause analysis to identify issues.
- Performed troubleshooting on network devices including routers, switches, firewalls.
- Documenting outage information, including actions taken to resolve the outage.
- Prepare and maintain written drawings documentation and report.
Education
Bachelor of Technology - Electronics and communication
Allen house institute of Technology
Kanpur07.2021
Intermediate - XII
Ordnance Factory Inter College
Kanpur10.2017
High School Diploma -
Ordnance Factory Inter College
Kanpur04-2015
Skills
- Troubleshooting
- Ran & Tx Knowledge on nodes
- Lan/Wan
- Routing/Switching
- Monitoring
- Incident Handlings
- ITIL
- Change management
- Good listener
- Decision making
- Teamwork
- Clear and Concise Communication
- Analytical problem solver
Certification
- Completed the DA Course from Excelr learning platform.
Timeline
Service Monitoring Engineer
Ericsson global privet limited
04.2022 - Current
Bachelor of Technology - Electronics and communication
Allen house institute of Technology
Intermediate - XII
Ordnance Factory Inter College
High School Diploma -
Ordnance Factory Inter College
- Completed the DA Course from Excelr learning platform.
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