Anjali Pandey
Lucknow
Summary
Sales coach specializing in optimizing team workflows and deepening client relationships within the insurance, banking, and customer service industries. Over 8 years of professional experience, including 2 year as a Team Lead in insurance. Excels in managing high-net-worth client relationships and implementing customized wealth management strategies. Expertise in financial planning, investment advisory, and delivering personalized financial solutions that foster long-term client loyalty. Collaborative team player with a results-driven mindset, adapts to evolving client needs and market conditions while maintaining unwavering client trust through effective communication.
Overview
11
11
years of professional experience
Work History
Wealth Relationship Manager
IDFC First Bank
Lucknow
08.2024 - Current
- Portfolio Management: Manage a portfolio of HNI clients, ensuring that financial needs are met through personalized investment and banking solutions.
- Wealth Advisory: Advise clients on a range of wealth management products, such as mutual funds, fixed income, insurance, and structured products.
- Client Acquisition & Retention: Acquire new HNI customers through referrals, cold calling, and networking, while ensuring high levels of client retention.
- Cross-selling: Upsell and cross-sell bank products, including loans, insurance, investment accounts, and digital banking services, tailored to client profiles.
- Customized Solutions: Design tailor-made financial strategies to help clients meet their long-term and short-term financial goals.
- Client Servicing: Act as a single point of contact for all banking and investment needs, and resolve issues with speed and professionalism.
- Compliance & Risk Management: Ensure full compliance with KYC/AML guidelines, internal policies, and regulatory norms.
- Relationship Deepening: Build long-term, trust-based relationships, regularly reviewing portfolios, and suggesting improvements.
- Revenue Generation: Achieve revenue and profitability targets through effective client engagement and advisory.
Associate Territory Manager
TATA AIA Life Insurance
Lucknow
06.2022 - 06.2024
- Handling a team of 60 Virtual Relationship Managers with preferred and Imperia Customer base of HDFC tele Channel including 5 Team Managers and a Unit Head.
- Vested with the responsibility of handling team of relationship executives with the bank & thereby working diligently & strategically with the team ensuring adequate work productivity and efficient team building.
- Ensure execution of the commercial, promotional & strategic plans.
- Preserve and grow knowledge on existing products, competitors products and general market information.
- Deliver to financials and market share goals.
- Coordinated training sessions for clients on new products, enhancing overall product adoption rates within the territory.
Relationship Manager
Au Small Finance Bank
New Delhi
12.2021 - 05.2022
- Manage client's on-boarding and KYC activities including account opening, fixed deposits and other banking products.
- Design strategies to retain present businesses and for acquiring prospective clients.
- Manage all product inquiries for clients and provided direct and indirect solutions.
- Monitoring client requirements, identifying prospective opportunities and assisting in increasing revenue.
- Approach prospective clients through cold calling and emails to meet sales targets.
Relationship Manager
HDFC BANK LTD
11.2018 - 07.2021
- Have experience of 3 years in Banking/Branch Sales, Operations, NRI, Customer Relationship Management.
- Managed HYBRID profile Classic & Preferred as - Relationship Manager in HDFC BANK LTD -GK 1 branch
- Handled portfolio of approximately 15Cr which consists of 367 individual customers and 267 family groups
- Generating leads from account opening to providing them after sales services and introducing them with other banking products such Demat, Mutual Funds, SIPS and other retail products.
- Educating customer about financial security and introducing them with life insurance and general insurance.
- Achieving annual income Plan /New to bank plan, sourcing quality saving/current accounts.
- Managing banking operations inclusive of implementing short / long term plans; managing teams with focus on excelling business targets.
- Managing customer centric operations, forwarding customer instructions to concerned department, ensuring that customers instruction to be done with in TAT
Business Development Manager
Globus Transitos Pvt Ltd
11.2017 - 06.2018
- Worked with Freight forwarding company “GTPL “
- Customer Service Management /Client Servicing
- Reporting and maintenance of sales data
- Assisted in Conducting meetings between home company and other organization at management levels.
- Presenting of new ideas to enhance existing relationships.
- Plan approaches and pitches to new clients
CRM Executive
Anant Raj Limited
11.2014 - 07.2016
- Working experience in Real Estate with “Anant Raj” as CRM Executive
- Operations Management
- Complaint Handling & Resolution
- Customer Service Management
- Reporting and maintenance of sales data
- Protects organization reputation by keeping information confidential
- Letting customer know cause of problem and resolving same with adequate information and help
Education
Bachelor of Commerce - Commerce
Lucknow University
Lucknow05.2014
Diploma in Computer Application - Computer Application
F-Tech
Lucknow04.2011
Intermediate -
Rani Laxmi Bai Senior Secondary School
Lucknow03.2010
High School Diploma -
Rani Laxmi Bai Senior Secondary School
03.2008
Skills
- Revenue growth strategies
- Portfolio relationship management
- Customer service support
- Client relationship development
Insurance planning
Financial planning
Client retention
Timeline
Wealth Relationship Manager
IDFC First Bank
08.2024 - Current
Associate Territory Manager
TATA AIA Life Insurance
06.2022 - 06.2024
Relationship Manager
Au Small Finance Bank
12.2021 - 05.2022
Relationship Manager
HDFC BANK LTD
11.2018 - 07.2021
Business Development Manager
Globus Transitos Pvt Ltd
11.2017 - 06.2018
CRM Executive
Anant Raj Limited
11.2014 - 07.2016
Bachelor of Commerce - Commerce
Lucknow University
Diploma in Computer Application - Computer Application
F-Tech
Intermediate -
Rani Laxmi Bai Senior Secondary School
High School Diploma -
Rani Laxmi Bai Senior Secondary School
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