Anjali Pandya
Ahmedabad
Summary
Dynamic HR Manager with a proven track record at Solent Autosys pvt ltd, excelling in employee training and performance management. Skilled in fostering effective communication and enhancing workplace safety, I have successfully implemented strategies that significantly improved employee satisfaction and team effectiveness. Committed to driving organizational success through strategic HR initiatives.
Overview
12
12
years of professional experience
Work History
HR Manager
Solent Autosys pvt ltd
Ahmedabad
2018.05 - Current
- Advised managers on how best to motivate employees and increase their satisfaction levels.
Deputy Manager
Vinshek Marketing
Ahmedabad
2017.07 - 2018.05
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Provided guidance and support to team members to help them achieve goals.
- Created processes for handling customer complaints effectively.
- Collaborated with vendors and suppliers to secure best deals on products and services purchased by the organization.
Senior HR Executive
Ethos
Ahmedabad
2014.11 - 2017.06
- Conducted job analysis studies to identify job requirements, duties, responsibilities and qualifications for each position.
- Provided guidance to managers on best practices related to managing team dynamics and resolving disputes between employees.
- Liaised between management and employees by relaying work information, adjustments and grievances.
HR Executive
Upman
Ahmedabad
2014.01 - 2014.10
- Prepared or maintained employment records using human resources management system software.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Collaborated with department heads to develop programs promoting workplace safety and health.
Customer Service Representative
Infibeam
Ahmedabad
2013.09 - 2013.12
- Conducted regular follow-up calls with customers after resolving their issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Gathered customer feedback through surveys and used the data to improve customer service.
Customer Service Representative
Azure
Ahmedabad
2012.11 - 2013.08
- Conducted regular follow-up calls with customers after resolving their issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Monitored customer satisfaction levels through surveys and feedback forms.
Education
Bachelor of Arts -
Fatima Convent
Bhavnagar2005-06
Skills
- Employee training
- Performance management
- Customer service
- Workplace safety
- Effective communication
- Staff recruitment
- Self motivation
- Hiring and onboarding
- Recruitment and selection
- Onboarding and orientation
- Job analysis
Timeline
HR Manager
Solent Autosys pvt ltd
2018.05 - Current
Deputy Manager
Vinshek Marketing
2017.07 - 2018.05
Senior HR Executive
Ethos
2014.11 - 2017.06
HR Executive
Upman
2014.01 - 2014.10
Customer Service Representative
Infibeam
2013.09 - 2013.12
Customer Service Representative
Azure
2012.11 - 2013.08
Bachelor of Arts -
Fatima Convent