ANJALI PASWAN
Kolkata
Summary
Results-driven Guest Service associate in F & B department with fresh industrial experience, seeking challenges opportunities to expand skill sets, deepen knowledge, and drive growth in the hospitality sector.
Overview
1
1
year of professional experience
Work History
Guest Service Associate
Mementos by ITC Hotel,Ekaaya Udaipur
Udaipur
07.2025 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
INDUSTRIAL TRAINEE
Radisson Hotel Agra
Agra
- I have completed my 6 months of training in 4 major departments.
- Worked with mentors and supervisors in improving professional conduct, individual and skills.
- I Received Best Review Award and employee of the month.
GSA - FOOD & BEVERAGE DEP.
BNG Hotel Management Institute Kolkata
Kolkata
- I worked as an Associate during this period, covering all F & B sections including cortile global cuisine restaurant.
Guest Service Associate
Four Point's by Sheraton
Vadodara
- Handling in room dining (IRD).
- Handling Hostess desk.
- Handling all payments sharing modes.
- Handling billing of FNB service.
- Making guest happy with the service.
- Telecalling to the guest and communicating with them.
- Handling guest complaints.
- Results-driven Guest Service associate in F & B department with fresh industrial experience, seeking challenges opportunities to expand skill sets, deepen knowledge, and drive growth in the hospitality sector.
Education
HSSC -
Nios
Diploma in Hospitality and Tourism Management -
BNG Hotel Management Institute
KolkataSkills
- Patient
- Groomed
- Punctual
- Strong interpersonal & Communication skill
- Multi-tasking personality
- Attention to detail
- Quick learner
- Opera
- Micros PMS knowledge
Accomplishments
- Completed 6 months of training in 4 major departments.
- Received Best Review Award and Employee of the Month.
Languages
- HINDI
- Bengali
- ENGLISH
- HINDI
- Bengali
Skills And Qualities
- Patient
- Groomed
- Punctual
- Strong interpersonal & Communication skill
- Multi-tasking personality
- Attention to detail
- Quick learner
- Opera, Micros PMS knowledge
Languages
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Bengali
Advanced (C1)
C1
Timeline
Guest Service Associate
Mementos by ITC Hotel,Ekaaya Udaipur
07.2025 - Current
INDUSTRIAL TRAINEE
Radisson Hotel Agra
GSA - FOOD & BEVERAGE DEP.
BNG Hotel Management Institute Kolkata
Guest Service Associate
Four Point's by Sheraton
HSSC -
Nios
Diploma in Hospitality and Tourism Management -
BNG Hotel Management Institute