ANJALI RAI
Gurgaon
Summary
Result-oriented Finance Operations Professional with over 10 years of experience across Finance Operations, Digital, Quality, and Project Management. Proven track record of managing and delivering technology-enabled solutions, maximizing operational excellence, and ensuring exceptional service delivery levels across diverse corporate verticals.
Overview
11
11
years of professional experience
Work History
Manager – Accounts Receivable (AR)
Genpact
01.2026 - Current
- Operations Oversight: Oversee end-to-end Accounts Receivable and Order-to-Cash (O2C) operations, driving strategic cash application and optimized billing workflows.
- Risk Management: Mitigate financial risks by establishing stringent controls over credit limits, delinquency management, and collections governance.
- Client Appreciation: Awarded multiple formal client commendations for managing high-stake accounts seamlessly, reducing dispute turnaround times, and elevating customer satisfaction.
- Stakeholder Governance: Lead operational performance reviews and governance meetings with senior leadership and clients to evaluate key metrics and SLAs.
- Process Transformation: Drive continuous improvement initiatives, utilising advanced technical systems to scale operations and accelerate cash conversion cycles.
Assistant Manager
Johnson Controls
01.2022 - 09.2025
- Financial Management: Managed billing, complex cash applications, and full-cycle reconciliation of high-value corporate customer accounts.
- Working Capital Optimisation: Maximised efficiencies in cash receipts, minimised unapplied on-account cash, and streamlined open AR invoice reporting.
- SLA & Governance: Represented the AR department in monthly governance calls to review SLAs, address operational bottlenecks, and maintain business continuity.
- Reporting & Controls: Prepared weekly collection reports, recommended professional service holds, executed strategic global support halts, and managed high-dollar receivables.
- Forecasting & Planning: Partnered with US clients to drive the monthly forecasting process for contracts to ensure structural financial transparency.
- Digital Transformation: Led team automation projects and directed User Acceptance Testing (UAT) from an operations standpoint.
Associate
ACS Global Technologies
05.2018 - 12.2022
- Client Billing Workflow: Facilitated complex billing operations for cross-functional clients based on production hours and consultant project allocation.
- Audit Support: Partnered with external and internal auditors to provide transactional data for invoices, credit notes, and re-billed records.
- Invoicing & Adjustments: Created consolidated project-specific invoices and generated Miscellaneous Invoices (MI) for awards, stipends, and reimbursements.
- Controls & Compliance: Reviewed Master Service Agreements (MSA), Statements of Work (SOW), and Purchase Orders (PO) for new client onboarding.
- Process Automation: Co-developed automation workflows with leadership to handle heavy invoice processing volumes during critical year-end close.
Sr. Associate
EXL Service
10.2017 - 04.2018
- Treasury Operations: Processed urgent vendor and customer disbursements daily within strict deadlines, coordinating directly with UK banking institutions (HSBC, RBS).
- Payment Protection: Mitigated financial risk by executing rapid stop-payments (Cheques, BACS, TT, IAT) and auditing transaction logs to eliminate duplicate payments.
- Team Leadership: Held sole authorisation sign-off for payments processed by the delivery team and managed high-priority escalation mailboxes.
Process Developer
Genpact
06.2015 - 10.2017
- Month-End Close: Executed accounting close procedures, prepared balance sheets adjustments, and processed complex accrual journal entries.
- Client Portfolio Management: Spearheaded Order-to-Cash (O2C) production billing for major US advertising agencies, handling estimate, progressive, and final billing.
- Knowledge Management: Served as the dedicated Knowledge Transfer (KT) resource for OTC invoicing and cross-trained teams on Rapid Automation solutions.
Education
Master of Commerce (M.Com) - undefined
Bachelor of Commerce (B.Com Regular) - undefined
Senior Secondary (10+2) - undefined
High School - undefined
Skills
ERP Systems: Oracle, SAP
Workflow Tools: HireGenics Comply, Fieldglass, Beeline
Core Software: MS Office (Advanced Excel, PowerPoint)
Core Competencies: Order-to-Cash (O2C), Accounts Receivable (AR), Financial Reconciliation, Cash Application, Dispute Resolution, Revenue Forecasting, Process Automation, User Acceptance Testing (UAT)
Timeline
Manager – Accounts Receivable (AR) - Genpact
01.2026 - Current
Assistant Manager - Johnson Controls
01.2022 - 09.2025
Associate - ACS Global Technologies
05.2018 - 12.2022
Sr. Associate - EXL Service
10.2017 - 04.2018
Process Developer - Genpact
06.2015 - 10.2017
Central Board of Secondary Education (CBSE) - High School,
Central Board of Secondary Education (CBSE) - Senior Secondary (10+2),
University of Delhi - Bachelor of Commerce (B.Com Regular),
Indira Gandhi National Open University (IGNOU) - Master of Commerce (M.Com),