Anjali s

Conducted regular process reviews, identifying inefficiencies and implementing improvements that led to increased productivity and cost savings.

• Worked as production control engineer for client database on US healthcare, assigning the tasks (comes as claims from clients) to the associate and troubleshooting the database issues as well as production issues in Citrix
• Generating various Operational and quality reports
• Review and communicate process updates to the team members
• Maintain the team service levels and Quality parameters
• Strive for customer satisfaction and client satisfaction
• Working closely with compensation team to settle down the issues raised by the customers and providers regarding release of payment
• Interact with the team members and take their feedback on any process issues
• Worked on various automation and idea generation.