Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Anjali Sahani

Gurugram

Summary

Dynamic customer experience professional with a proven track record at Zomato, excelling in customer relations and problem-solving. Recognized for enhancing customer satisfaction through effective communication and process improvement. Skilled in analyzing customer trends and fostering relationships, driving loyalty and retention in competitive environments.

Overview

3
years of professional experience

Work History

Zomato
Gurgaon

Customer Experience
04.2024 - 05.2025

Job overview

  • CUSTOMER SERVICE EXECUTIVE – CHAT & EMAIL PROCESS
    Zomato
    April 29, 2024 – May 9, 2025

    Handled customer queries and concerns via live chat and email, ensuring prompt and professional support

    Resolved issues related to orders, accounts, refunds, and delivery by coordinating with internal teams

    Maintained a high level of customer satisfaction through effective communication and quick problem-solving

    Documented recurring issues and contributed ideas to improve customer service processes

    Achieved

Globvia Service Private Limited

Associate Customer Relationship Manager
09.2023 - 04.2024

Job overview

  • Developed and maintained relationships with key customers to ensure customer satisfaction
  • Analyzed customer needs, identified opportunities for improvement and provided solutions
  • Coordinated customer feedback and complaints with relevant departments
  • Collaborated with the sales team to develop strategies for increasing customer loyalty
  • Created reports on customer feedback, trends and other insights for senior management review
  • Drafted policies and procedures related to customer relations processes
  • Resolved conflicts between customers and internal teams while maintaining a professional attitude
  • Monitored competitor activities in order to stay ahead of industry trends
  • Ensured compliance with applicable regulations related to customer service operations
  • Assisted in developing marketing materials for targeted campaigns towards specific audiences
  • Tracked progress of projects from initiation through completion and communicated status updates accordingly
  • Generated reports on customer activity, engagement metrics, revenue generated
  • Provided exemplary level of service to customers to extend relationships for future business opportunities.

Globvia Service Private Limited
Gurugram

Quality Analyst

Job overview

  • Conducted daily call audits, achieving a target of 30 calls per day, to ensure adherence to quality standards and customer satisfaction
  • Provided timely feedback and coaching to advisors to enhance their performance and improve customer service delivery
  • Facilitated quality sessions to identify areas of improvement and implemented strategies to enhance overall team performance
  • Recognized for consistent performance and exceeding the given monthly target.

Globvia Service Private Limited
Gurugram

Customer Service Executive

Job overview

  • Resolved customer queries and concerns in a professional and courteous manner, ensuring a high level of customer satisfaction
  • Demonstrated effective cross-selling techniques, contributing to an increase in customer retention and revenue generation
  • Recognized as the best performer in C-sat and quality scores for consistently delivering exceptional service.

Education

Sardar Patel Sr Secondary School
Delhi

Bachelor of Arts from Arts
01-2020

Sardar Patel Sr Secondary school
Delhi

HSC from Arts
01.2019

Ruk public school
Gurgaon, Haryana

10th
01.2018

Skills

  • Research and due diligence
  • Customer Relations
  • Sales proficiency
  • Customer Trend Analysis
  • Lead Generation
  • Goal Setting
  • Client Relationship Management
  • Relationship Building
  • Problem-Solving
  • Customer Service
  • Active listening
  • Communication skills
  • Customer service
  • Customer relationship management
  • Process improvement
  • Effective communication
  • Problem solving
  • Team training
  • Exceptional customer support

Languages

English, Upper intermediate, B2

Timeline

Customer Experience

Zomato
04.2024 - 05.2025

Associate Customer Relationship Manager

Globvia Service Private Limited
09.2023 - 04.2024

Quality Analyst

Globvia Service Private Limited

Customer Service Executive

Globvia Service Private Limited

Sardar Patel Sr Secondary School

Bachelor of Arts from Arts

Sardar Patel Sr Secondary school

HSC from Arts

Ruk public school

10th

Similar Profiles

CREATE PROFILE
Anjali Sahani