Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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ANJALI SAHAY

Area Manager
Patna,Bihar
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
ANJALI SAHAY

Summary

Profile Summary: High-performing Manager with over 14 years of experience delivering successful improvements for business operations, profitability and team development. . Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

14
years of professional experience

Work History

Flipkart

Area Manager
07.2022 - 08.2023

Job overview

  • Good verbal & written communication skill to convey meaningful insights & information to all key stakeholder, Responsible to train all hubs under my control & train all stakeholders on various projects for cluster (B&J)
  • Accountable for all Hub Operations under the span of control and seek intervention from superior as appropriate
  • Achieving Cost per Shipment
  • Maintain the cost of operations as per budget
  • Achieve Zero lost shipment, shrinkage within hub and enroute
  • Proper planning and coordination with support team for recovery if any
  • Achieve productivity of Van/Bike as per budget
  • 100% Compliance of KPI
  • Continuous Process Improvement and Adherence of Quality Standards at all times
  • Ensuring Customers are delighted at all times
  • Ensuring stock accuracy is maintained at all Hub assigned to him
  • Promptly and effectively manage customer escalations
  • Ensuring employee engagement initiatives are implemented
  • Ensure 100% ZTP (Zero Tolerance Policy)
  • Ensuring Area Deliverable are met duly reported
  • Filling Gaps in employee head count within turnaround time
  • Hub Performance reporting
  • Ensure Profitable operations
  • Ensure commercial and statutory compliances are met along with the support of teams
  • Team Management, Training and Development of Hub teams
  • Achieving Maximum Productivity of manpower
  • Managing environmental bodies and statutory compliances
  • Ensure Succession Planning at Hubs and implement special retention plan for HIPO talent
  • Continuously improve in reducing Error rate in Operations Management
  • Maintain high quality hygiene and safety for Facility People
  • Grievance Handling and Conducting Open House/meetings with Hub teams
  • Ensure low attrition rate
  • Ensure availability of adequate and trained manpower as per plan
  • Conduct Monthly Review Meeting (MRM) along with Hub In-charge and Support team
  • Ensure that lost shipment cases are evaluated and escalated to the Area Manager by the Hub In-Charge immediately
  • Evaluate if the lost shipment cases qualify as insurance claim and that such claim are processed in coordination with Zonal Business Finance team
  • Achieving capacity utilization as per budget
  • Correct inappropriate behavior of employees in the assigned Hub as per the Disciplinary Process

Oriflame India Pvt Ltd, Bihar & Jharkhand

Business Coach & SR.ASM
09.2018 - 07.2022

Oriflame India Pvt ltd

Business coach & SR
09.2018 - 07.2022

Job overview

  • ASM - Bihar & Jharkhand
  • Responsible to train all team members & sales force of bihar & Jharkhand regarding product and process of company
  • Develops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability
  • Drives and motivates the whole organization to be focused on achieving company sales goals through supporting Sales Consultants
  • Prepares action plans by individuals as well as by team for effective search, recruitment and training of Sales Consultants
  • Responsible for the performance and development of sales team members - Key Account Managers
  • Initiates and coordinates development of action plans to penetrate new markets
  • Assists in the development and implementation of marketing plans as needed
  • Conducts one-on-one review with all Leaders to build more effective communications, to understand training and development needs, and to provide insight for the improvement of Leaders and their teams’ sales and activity performance
  • Provides timely feedback to management regarding performance
  • Maintains accurate records of all pricings, sales, and activity reports submitted by sales team members
  • Controls expenses to meet budget guidelines
  • Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team
  • Recruits, tests, and hires sales team members based on criteria agreed upon by senior management
  • Ensures that all senior Sales Consultants meet or exceed all activity standards for recruiting and training of new Sales Consultants and overall group sales
  • Delegates’ authority and responsibility with accountability and follow-up
  • Sets examples for Key Account Managers in areas of personal character, commitment, organizational and selling skills, and work habits
  • Conducts regular coaching and counseling with Key Account Managers to build motivation and selling skills
  • Maintains contact with all Leaders in the market area to ensure high levels of motivation
  • Demonstrates ability to interact and cooperate with all company employees.

Vodafone Mobile Services Limited
Patna

Retail Store Manager
06.2014 - 08.2018

Job overview

  • Achieve sales target for all products (postpaid/ prepaid, data/ M-PESA/ Dongles / Handsets.)
  • Directly involved in Revenue generation and management of Postpaid accounts
  • Handling COCP, Individual accounts & to source it
  • To build up relationship with the existing accounts
  • Ensure quality of acquisition
  • Managing customer service and ensuring service quality standards
  • Achieve customer satisfaction for all walk-in customers
  • QRC handling for all incoming customers with proper closure
  • Team Building and Motivation
  • Ensure store Profitability monthly basis
  • Achievements: The Major Achievement Includes
  • Won Service Champ TROPHY for being consistently top in Customer Service
  • Won ACE awards for consistent performer
  • Awarded “SUPERSTAR” (SPL)for highest ever sales of Post-Paid connection
  • Awarded “SUPERSTAR” (SPL) for Best Customer service
  • Awarded with WOW card for Consistent performance in sales and Service

Bihar & Jharkhand

Retail Store Manager
07.2011 - 06.2014

Aircel, Bihar & Jharkhand

Retail Store Manager
07.2011 - 06.2014

Job overview

  • Driving sales strategies for achieving targets to optimize revenue from sales
  • Monitoring and keeping collections under control, with timely recovery of outstanding
  • Identifying prospective clients, generating business from existing clientele
  • Effective team management to produce an efficient output
  • Team Building and Motivation
  • Complaint management – Handling end to end responsibility of complaints including Identification, Registration, Escalation, Resolution & Feedback ensuring customer satisfaction Achievements: The Major Achievement Includes
  • Rewarded BRAVO every Year for WOW service Delivery & Achieving Revenue/Sales Target through all the assigned stores
  • All Stores & Mini Stores-Patna became EBITDA + Ve.

AA Infotech Pvt Ltd, Bihar &Jharkhand

Training Manager
10.2009 - 07.2011

AA Infotech Pvt Ltd

Training Manager
10.2009 - 07.2011

Job overview

  • Bihar & Jharkhand
  • The Role and Responsibility Includes:
  • To Establish a Self-Motivated Team by ensuring proper handling QRC of Customers, Coordinating training & certification of all store staff
  • Preparing people to train , prepare them for Product & process & handling customers
  • Training daily/weekly as & when require to entire floor to team leader/CRE’s/Supervisors
  • Achievements: The Major Achievement Includes
  • Awarded as Best Trainer for Product & Process
  • Awarded as Star Performer for Consecutive 3 months
  • Significant Contribution to The Record Breaking Performance in terms of handling customers & Quality audit of the Trained Batches
  • Certified Trainer by Aircel Client
  • Professional / Academic, Course Year %
  • Digital Internship 2020 NA
  • Digital Marketing and Social Media Strategy from IIM Raipur 2020 55%
  • MBA (Finance) from SMU 2015 59%
  • Graduation (Commerce) from Patna University 2012 59%
  • Intermediate (Science) from Rabindra Balika high School 2009 71%
  • Matriculation from new Delhi Public School 2007 72%

Education

Sikkim Manipal University
Sikkim ,Gangtok

MBA from Finance And Marketing
09.2014

Patna University
Patna

B.COM from Commerce
05.2012

Skills

  • Relationship Building and Management
  • Operations Management
  • Supply Chain Management
  • Staff Development
  • Operations
  • Employee Scheduling
  • Staff Management
  • Vendor Management
  • Team Development
  • Performance Management
  • Sales Minded
  • Process Improvement
  • Business Development
  • Resource Allocation
  • Customer Relationship Management
  • Staff Training and Development
  • Database Management
  • Territory Management
  • Quality Assurance
  • Cross-Functional Collaboration
  • Staff Training
  • Sales Expertise
  • Product and Service Sales
  • Recruitment and Hiring
  • Order Management
  • Controlling Costs
  • Group Discussion Facilitation
  • Job Skill Building
  • Virtual Learning Management
  • Focus Group Coordination
  • Program Monitoring and Tracking
  • Leadership Development
  • Public Speaking
  • Coaching and Development
  • Client Retention
  • Skill Building
  • Clear Communication
  • Business Administration
  • Decision-Making
  • Strategic Planning
  • Employee Relations
  • Critical Thinking
  • Problem-Solving
  • Sales Leadership
  • Retail Operations
  • Profit and Loss Management
  • Performance Monitoring

Languages

English, Hindi
First Language
Availability
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Timeline

Area Manager

Flipkart
07.2022 - 08.2023

Business Coach & SR.ASM

Oriflame India Pvt Ltd, Bihar & Jharkhand
09.2018 - 07.2022

Business coach & SR

Oriflame India Pvt ltd
09.2018 - 07.2022

Retail Store Manager

Vodafone Mobile Services Limited
06.2014 - 08.2018

Retail Store Manager

Bihar & Jharkhand
07.2011 - 06.2014

Retail Store Manager

Aircel, Bihar & Jharkhand
07.2011 - 06.2014

Training Manager

AA Infotech Pvt Ltd, Bihar &Jharkhand
10.2009 - 07.2011

Training Manager

AA Infotech Pvt Ltd
10.2009 - 07.2011

Sikkim Manipal University

MBA from Finance And Marketing

Patna University

B.COM from Commerce

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ANJALI SAHAYArea Manager