Hi, I’m
ANJALI SATHEESAN
Hyderabad,TG
Summary
A results-oriented and experienced Operations professional with 9+ years of experience in process optimization, learning and development, and team leadership. Proven ability to streamline workflows, improve efficiency, and drive operational excellence. Professional in service delivery with strong background in managing client relationships and service issue resolution. Committed to team collaboration and achieving outstanding results. Recognized for adaptability and effective communication skills.
Overview
9
years of professional experience
1
Poer BI
1
Instructional Design Essentials: Models of ID
1
Elearning Essentials: Instructional Design
1
Six Sigma: Green Belt
Work History
Wells Fargo International Solutions Pvt Ltd
Lead HR Service Delivery Representative - L&D
02.2022 - Current
Job overview
- Procure learning materials through Storefront (eProcurement) for various sessions, programs, and packages.
- Manage instructional design efforts by collaborating with SMEs, clients, and cross-functional teams to develop and deliver learning solutions.
- Demonstrated strong client relationship skills by providing deep learning insights.
- Collaborating with learning project leads and defining the best approach for a learning strategy that meets the business needs promoted in the learning needs analysis.
- Ability to consult, educate, and respond to peers, learners, and L&D partners on questions regarding the LMS.
- Utilizing Cornerstone OnDemand, ELVIS, JIRA, Workday, and ServiceNow to perform tasks with enhanced administrator access.
- Define clear and measurable learning objectives that align with organizational goals, and ensure that objectives are specific, measurable, achievable, relevant, and time-bound (SMART).
- Developing training using various tools, like Storyline and Articulate 360.
- Develop instructional content to help employees understand and navigate cultural differences in an international banking environment.
- Gather feedback from employees and stakeholders to identify areas for improvement. Create learning materials for employees to understand various banking products and services offered by the institution.
- Designed and delivered training modules that increased employee knowledge and skills, resulting in a measurable improvement in productivity.
Novartis
Learning and Talent Systems Specialist
12.2019 - 03.2022
Job overview
- Designed and deployed digital learning content using the CSOD LMS, ensuring accuracy in access control and profile management, resulting in an improved user experience and data integrity.
- Collaborated with SMEs to translate complex technical processes into engaging learning modules using tools like Easygenerator and Adobe Captivate, increasing knowledge retention and application.
- Implemented a standardized training framework aligned to global compliance and GxP requirements, ensuring consistent training delivery, and adherence to industry standards.
- Developed a blended learning curriculum, including eLearning, self-paced, and instructor-led programs, catering to diverse learning styles, and maximizing engagement.
- Created monthly training completion reports, helped align learning metrics to strategic KPIs, and provided valuable insights for decision-making.
- Evaluated the effectiveness of learning programs through comprehensive assessments and feedback mechanisms, identifying areas for continuous improvement.
- Established a learning culture within the organization by promoting continuous learning and professional development, fostering a growth mindset, and enhancing employee skills.
- Streamlined user support processes, improving response times and customer satisfaction.
Amazon Development Center
Senior Selling Partner Associate
07.2016 - 09.2019
Job overview
- Delivered strategic support to Amazon sellers by resolving operational bottlenecks, optimizing listings, and ensuring service excellence, contributing to improved seller performance and customer satisfaction.
- Conducted virtual training and knowledge transfer for new sellers and junior associates, contributing to team development and retention, enhancing team capabilities, and reducing onboarding time.
- Developed insights to support sales growth, brand development, and product positioning on Amazon.com, driving revenue and market share.
- Led cross-functional teams to innovate product development strategies.
- Developed and implemented operational efficiencies to enhance project delivery timelines.
Education
CMS-IMSCoimbatore, India
MBA from Business Administration
05-2016
Skills
- Process optimization
- KPI tracking
- Learning Analytics & Reporting (Power BI)
- Cornerstone On Demand (CSOD),ServiceNow,Workday, JIRA
- Cross-Functional Team Leadership
- Stakeholder Engagement & Consulting
- Learning Management Systems (LMS)
- MS Office 365
- Learning Strategy & Program Design
- Instructional Design & Training Delivery
- Incident management
- Escalation management
- Service level agreements
- Cross-functional coordination
- Performance metrics
- Stakeholder management
Certification
- Power BI Certification – Data Visualization & Reporting
- Microsoft Tools Integration
- CSOD Admin Training (Internal) – Learning & Talent Modules
- UAT and LMS Testing Workshop – Wells Fargo
Language
English
Malayalam
Hindi
Tamil
Telugu
Awards
Top Performer – Learning Ops – Wells Fargo (2023): Led team productivity improvements with custom tracking and analytics tools, optimizing learning operations., Project Awards(2024): Recognition for leading or contributing to successful projects that improved operational efficiency., Company Innovation Awards(2024): Got awards for developing new ideas or processes that enhanced operational workflows.
Timeline
Lead HR Service Delivery Representative - L&D
Wells Fargo International Solutions Pvt Ltd
02.2022 - Current
Learning and Talent Systems Specialist
Novartis
12.2019 - 03.2022
Senior Selling Partner Associate
Amazon Development Center
07.2016 - 09.2019
CMS-IMS
MBA from Business Administration