Anjali Singh

"A competent professional with five years of experience in managing and supporting accounts receivable within the financial tools sales industry, alongside backend customer support in aviation. Seeking to leverage this financial experience in an Accounts Payable/Receivable role at Indus Towers Pvt Ltd. Possessing strong accuracy, problem-solving, and communication skills developed through managing financial accounts and extensive customer interaction, I am eager to apply these abilities to financial record management and contribute to the efficiency of your accounting department. I am a quick learner, committed to mastering new accounting software and processes, and passionate about contributing to the success of Indus Towers."

• Unibiztec, Gurgaon, HR, Customer Service Associate, 10/01/23, Present, Assist customers in resolving their queries related to sales of financial software like QuickBooks, Sage, etc., Prepare schedules and reports related to sales of financial software, Support internal sales and IT teams in closing the customer leads
• IGT Solutions Pvt. Ltd., Gurgaon, HR, Line Trainer (Lufthansa Airlines), 03/01/23, 09/30/23, Train new process associates and evaluated their performance, while recruiting and motivating staff took necessary steps to meet customer needs., Knowledge about customer relations application and administrative procedures
• IGT Solutions Pvt. Ltd., Gurgaon, HR, Process Associate (Lufthansa Airline), 01/01/22, 03/31/23, Worked as a Process associate in Customer relations department & handles emails of the customers, Handled escalated emails of the customer and try to resolve queries & complaints, Gathered and evaluate all relevant information in order to respond to inquiries and concerns, Keep record of inquiries, comments and complaints and actions taken, Communicate and co-ordinate with internal departments to resolve the issues of the customers
• Majorel India Pvt Ltd., Gurgaon, HR, Customer Service Executive (Vistara Airline), 09/01/19, 12/31/21, Worked as a customer service executive, & handles backend call of the customer and provide them information regarding their queries, Maked online reservations for customers and acting as a primary contact for customers with complaints, Used available information and commence resolutions of complaints through communication channels while adhering to Vistara Airlines' policies, Handled escalated calls of the customer and try to resolve queries & complaints, Gather and evaluate all relevant information in order to respond to inquiries and concerns, Keep record of inquiries, comments and complaints and actions taken, Communicate and co-ordinate with internal departments to resolve the issues of the customers