Anjali Singh
New Delhi
Summary
Customer-minded professional committed to safety and service. Knowledgeable and polished with excellent communication and writing skills.
Overview
6
6
years of professional experience
Work History
Cabin Crew
Qatar Airways
05.2022 - 12.2024
- Delivered high-quality, personalized in-flight customer service across international long-haul flights, ensuring safety, satisfaction, and comfort of passengers.
- Managed diverse customer needs, often in high-pressure environments, by demonstrating empathy, clear communication, and problem-solving.
- Promoted brand loyalty through consistent, user-first experiences aligned with Qatar Airways’ premium service standards.
- Successfully administered CPR during an in-flight medical emergency with the help of fellow team members, stabilizing a passenger until paramedics arrived post-landing. Commended by airline supervisors and received positive recognition from passengers for crisis management and composure.
Senior Customer Service Advisor
Google
02.2019 - 01.2022
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Engaged clients in person and over phone to answer questions and address complaints.
- Escalated issues to proper supervisors when standard processes were not effective.
Education
Bachelor of Science - Mathematical Sciences
St Aloysius College
Jabalpur, India05-2019
Skills
- Media Marketing customer handling
- Compliance and regulations
- Cultural sensitivity
- Team building
Achievements
- State-level silver medalist in Swimming
- Represented India at Youth Exchange Program NCC (National Cadet Core)2018 Veitnam
- Director General of NCC Commendation card holder
- Certified in computer Science
Timeline
Cabin Crew
Qatar Airways
05.2022 - 12.2024
Senior Customer Service Advisor
Google
02.2019 - 01.2022
Bachelor of Science - Mathematical Sciences
St Aloysius College
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