Dancing
ANJALI SINGH
Administrative Coordinator
New Delhi
Summary
Dynamic professional with over six years of experience in administrative support and coordination, dedicated to contributing to the growth of a forward-thinking company. Proven ability to deliver exceptional results through strong organizational skills and a commitment to excellence in administration. Expertise in fostering a collaborative environment that aligns with company objectives, leveraging both teamwork and individual contributions. Seeking an opportunity to utilize skills effectively to drive success and enhance operational efficiency.
Overview
9
9
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Admin
Kotak Mahindra Bank
01.2022 - Current
- My duties include providing support to our internal agents, external agencies, and other departments with questions by answering escalated cases via e-mails and phone calls.
- I take ownership of the issues, investigate, gather information, and set an action plan.
- Maintaining MIS reports and agency billings.
- Ensuring that cases are closed within TAT.
- Maintaining coordination with internal sales and agencies, and handling escalations related to it.
- Improved employee productivity with effective time management strategies for daily tasks.
Technical Admin
ICICI Bank Ltd.
01.2018 - 01.2022
- Call monitoring, working closely with branches and Training & Quality, to ensure consistency in the execution of procedures.
- Maintaining the MIS report of all the fields for technical reports.
- Co-ordination with the sales team and external agencies.
- Increased productivity of technical managers with regular follow-ups.
- Updating the internal team about the query and web uploading.
- Ensuring that cases are closed within TAT.
- Managed over 3 secured verticals of the bank.
- Handling the billing process for the vendors and closing queries related to the billing process.
Educational Counsellor
Chanakya Academy
01.2017 - 01.2018
- Assisting students with their careers and college plans.
- Conferred with teachers and parents regarding the student's strengths, weaknesses, and aptitudes.
- Counseled/managed more than five students in a day.
Education
MBA - Finance & Operations
Bharatia Vidyapeeth IP University
Delhi, India 01.2022 - 01.2024
Bachelor of Commerce - Commerce
Delhi University
Delhi, India 04.2015 - 01.2018
Intermediate - Commerce
Shri Guru Nanak Khalsa Girls Senior Secondary School, CBSE
Delhi, India 01.2013 - 01.2015
High School - All Subjects
Senior Secondary School, CBSE Board
Delhi, India 04.2001 -
Skills
- Problem-solving skill & Critical thinking skills
- High accuracy with documentation under work pressure
- Diligent and confident
- Energetic & Sincere
- Vendor management
- Time management
- Information & MIS management
- Managing high-pressure communications
- Executing Multi-department coordination
Previous Employers
- Kotak Mahindra Bank (IVANGEL)
- ICICI Bank Ltd. (Iprocess)
- Chanakya Academy
- Bharati Vidyapeeth Deemed University, Pune
- Delhi University
Personal Information
- Date of Birth: 20/09/1997
- Nationality: Indian
- Marital Status: Unmarried
Certification
Microsoft Advance Excel
Interests
Reading
Long walks
Peaceful places
Healthy atmosphere to grow
Timeline
Microsoft Advance Excel
08-2025
Management Accounting Assesment
07-2025
Advance Excel Workshop
05-2025
Admin
Kotak Mahindra Bank
01.2022 - Current
MBA - Finance & Operations
Bharatia Vidyapeeth IP University
01.2022 - 01.2024
Technical Admin
ICICI Bank Ltd.
01.2018 - 01.2022
Educational Counsellor
Chanakya Academy
01.2017 - 01.2018
Bachelor of Commerce - Commerce
Delhi University
04.2015 - 01.2018
Intermediate - Commerce
Shri Guru Nanak Khalsa Girls Senior Secondary School, CBSE
01.2013 - 01.2015
High School - All Subjects
Senior Secondary School, CBSE Board
04.2001 -
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