Summary
Overview
Work History
Education
Skills
Previous Employers
Personal Information
Certification
Interests
Timeline
Generic

ANJALI SINGH

Administrative Coordinator
New Delhi

Summary

Dynamic professional with over six years of experience in administrative support and coordination, dedicated to contributing to the growth of a forward-thinking company. Proven ability to deliver exceptional results through strong organizational skills and a commitment to excellence in administration. Expertise in fostering a collaborative environment that aligns with company objectives, leveraging both teamwork and individual contributions. Seeking an opportunity to utilize skills effectively to drive success and enhance operational efficiency.

Overview

9
9
years of professional experience
3
3
Certifications
2
2
Languages

Work History

Admin

Kotak Mahindra Bank
01.2022 - Current
  • My duties include providing support to our internal agents, external agencies, and other departments with questions by answering escalated cases via e-mails and phone calls.
  • I take ownership of the issues, investigate, gather information, and set an action plan.
  • Maintaining MIS reports and agency billings.
  • Ensuring that cases are closed within TAT.
  • Maintaining coordination with internal sales and agencies, and handling escalations related to it.
  • Improved employee productivity with effective time management strategies for daily tasks.

Technical Admin

ICICI Bank Ltd.
01.2018 - 01.2022
  • Call monitoring, working closely with branches and Training & Quality, to ensure consistency in the execution of procedures.
  • Maintaining the MIS report of all the fields for technical reports.
  • Co-ordination with the sales team and external agencies.
  • Increased productivity of technical managers with regular follow-ups.
  • Updating the internal team about the query and web uploading.
  • Ensuring that cases are closed within TAT.
  • Managed over 3 secured verticals of the bank.
  • Handling the billing process for the vendors and closing queries related to the billing process.

Educational Counsellor

Chanakya Academy
01.2017 - 01.2018
  • Assisting students with their careers and college plans.
  • Conferred with teachers and parents regarding the student's strengths, weaknesses, and aptitudes.
  • Counseled/managed more than five students in a day.

Education

MBA - Finance & Operations

Bharatia Vidyapeeth IP University
Delhi, India
01.2022 - 01.2024

Bachelor of Commerce - Commerce

Delhi University
Delhi, India
04.2015 - 01.2018

Intermediate - Commerce

Shri Guru Nanak Khalsa Girls Senior Secondary School, CBSE
Delhi, India
01.2013 - 01.2015

High School - All Subjects

Senior Secondary School, CBSE Board
Delhi, India
04.2001 -

Skills

  • Problem-solving skill & Critical thinking skills
  • High accuracy with documentation under work pressure
  • Diligent and confident
  • Energetic & Sincere
  • Vendor management
  • Time management
  • Information & MIS management
  • Managing high-pressure communications
  • Executing Multi-department coordination

Previous Employers

  • Kotak Mahindra Bank (IVANGEL)
  • ICICI Bank Ltd. (Iprocess)
  • Chanakya Academy
  • Bharati Vidyapeeth Deemed University, Pune
  • Delhi University

Personal Information

  • Date of Birth: 20/09/1997
  • Nationality: Indian
  • Marital Status: Unmarried

Certification

Microsoft Advance Excel

Interests

Dancing

Reading

Long walks

Peaceful places

Healthy atmosphere to grow

Timeline

Microsoft Advance Excel

08-2025

Management Accounting Assesment

07-2025

Advance Excel Workshop

05-2025

Admin

Kotak Mahindra Bank
01.2022 - Current

MBA - Finance & Operations

Bharatia Vidyapeeth IP University
01.2022 - 01.2024

Technical Admin

ICICI Bank Ltd.
01.2018 - 01.2022

Educational Counsellor

Chanakya Academy
01.2017 - 01.2018

Bachelor of Commerce - Commerce

Delhi University
04.2015 - 01.2018

Intermediate - Commerce

Shri Guru Nanak Khalsa Girls Senior Secondary School, CBSE
01.2013 - 01.2015

High School - All Subjects

Senior Secondary School, CBSE Board
04.2001 -
ANJALI SINGHAdministrative Coordinator