Anjali Sorte
Thane
Summary
Remote Service Engineer at Siemens Ltd, skilled in communication and HVAC systems. Achieved significant reductions in equipment downtime through proactive maintenance and root cause analysis. Experienced with coordinating customer service operations efficiently, ensuring smooth and effective communication between departments and clients. Utilizes problem-solving skills to address and resolve customer concerns promptly.
Overview
7
7
years of professional experience
Work History
Customer Service Coordinator
Siemens Ltd, Kalwa, Thane
04.2023 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed root cause analysis of reported issues to enact corrections.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Kept accurate records to document customer service actions and discussions.
Remote Service Engineer
Siemens Ltd, Kalwa, Thane
10.2018 - 09.2021
- Remote maintenance of HVAC (Heating, Ventilation and Air Conditioning) systems of various clients PAN India.
- Installation of remote software to monitor the site remotely.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions
- Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
- Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
Education
Diploma - Diploma in Electrical Engineering
KJ Somaiya Polytechnic
Vidyavihar Mumbai08-2022
NCVT- Electrical Trade - NCVT (National Council For Vocational Training)
Siemens Technical Academy
Airoli12-2018
Skills
- Communication skills
- Time management
- Team Collaboration
- Customer relations
- MS Office
- AutoCAD Electrical
- HVAC systems
- PLC programming
Languages
English
Hindi
Marathi
Timeline
Customer Service Coordinator
Siemens Ltd, Kalwa, Thane
04.2023 - Current
Remote Service Engineer
Siemens Ltd, Kalwa, Thane
10.2018 - 09.2021
Diploma - Diploma in Electrical Engineering
KJ Somaiya Polytechnic
NCVT- Electrical Trade - NCVT (National Council For Vocational Training)
Siemens Technical Academy
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