Anjali Tiwari
Gorakhpur
Summary
Highly motivated F&A professional with a strong background in F&A analytics, process training, and management. Possesses the ability to adapt quickly to changing business environments, understand business needs, and deliver results in challenging settings. Emphasizes innovation to optimize efficiency and reduce costs. Driven by self-initiated projects and a willingness to learn quickly to achieve success.
Overview
10
10
years of professional experience
Work History
Business Operations Senior Analyst
Accenture Solutions Pvt. Ltd.
09.2022 - Current
- Oversee and perform billing for US and Canada regions, including credit control activities
- Take care of all queries by team members and coordinate with other teams such as AP, Cash Application, and Collection
- Provide remittance to the cash application team and work on unapplied cash and maintain records.
- Work on aged data and perform DSO (Days Sales Outstanding) calculations to track payment performance
- Proactively monitor new team members' performance and prepare a strategy to cross-train teammates and improve overall team efficiency.
- Prepare dashboard reports on revenue, unbilled, and DSO to track key performance indicators
- Connect with customers and stakeholders to maintain relationships and highlight any queries or concerns
- Reducing A/R ageing through the resolution of disputed and outstanding invoices
- Lead the monthly billing and collecting highlights in the meeting
- Publish a report of daily production and pending tasks for the team
- Conduct daily catch-ups with the team to ensure everyone is up-to-date on their tasks and any issues are addressed
Billing Accountant
Wood Group PSN India Private Limited
05.2020 - 09.2022
- Oversee and perform billing for Australia, UK, and Middle-East regions
- Coordinate with the team to investigate all unbilled items and ensure they are cleared.
- Monitor the shared mailbox to ensure timely action is taken on emails
- Provide training to new joiners to familiarize them with the billing process
- Ensure all activities and deliverables are accomplished within the agreed timeframe to meet Service Level Agreements (SLAs)
- Resolve queries and coordinate with other teams such as AP, Accounting to find the best outcome
- Attend weekly calls with the business to discuss process-related update
- Manage contracts and financial audit processes, providing timely resolution
- Follow up with contacts for timely payment of invoices
- Liaises with client representatives, and project personnel to resolve billing queries
- Prepare unbilled comments analysis to track and address billing issues
- Obtain different reports from the OBIEE system and analyze them for preparing invoices and tackling business-related queries
- Prepare the Monthly Dashboard to track key performance indicators
- Reconciliation of Labour (Time Sheet Checking) and Non-Labour Items (GRIR Variance)
- Share process improvement ideas to enhance team efficiency and productivity
- Customer setup in Oracle as per MDM guidelines upon approval
- Contact Review for MDM process
Senior Customer Support Associate
Accenture Solutions Pvt. Ltd.
01.2019 - 05.2020
- Analyze vendor receivables and follow up with them for payment as per credit report
- Perform credit hold for customers with outstanding balances
- Connect with stakeholders and customers for payment-related issues and disputes
- Prepare weekly reports of customer credit balances for clients and management
- Perform DSO (Days Sales Outstanding) calculations on a timely basis, comparing results to track payment performance
- Prepare and update Standard Operating Procedures (SOPs) to ensure consistency and efficiency
- Work on aged items for issues and highlight them as a priority to ensure timely resolution
- Pull banking and remittance files to allocate cash received
- Apply cash accordingly and create files for unapplied cash and unallocated cash as part of the Cash Application team
- For Billing- Prepare invoices as per requests received from the business and send them to the Point of Contact (POC)
- In case of wrong billing, create a credit note and re-bill the customer upon approval from the business
Senior Officer
Wipro Limited
09.2014 - 01.2019
- Perform credit control activities to ensure timely payment from customers
- Send Statements of Account (SOA) to customers for payment
- Analyze vendor receivables and payables accounts to ensure accurate financial records, perform intercompany transfers as required
- Send dunning letters to customers on a monthly basis to remind them of outstanding balances
- Generate ageing reports of outstanding balances to track payment status
- Prepare monthly CRs (collection report) and claims data for the team (production data)
- Post required journal entries for adjustments to ensure accurate financial records
- Provide process training to new recruits to ensure they understand their roles and responsibilities
- Analyze and research non-active vendors and perform write-offs to the appropriate account
- Monitor the daily, weekly, and monthly activities assigned to the team and perform them if required
- Perform month-end, quarter-end, and year-end closing activities to ensure accurate financial records
- Reviewing ad-hoc queries responded to by the Team members and perform
- Apply cash received in the log box to the appropriate accounts, contact customers for remittance in case of missing details
- Perform bank reconciliation with cash received in the account
- Clear suspense accounts periodically to ensure accurate financial records
- Apply payments before the end of the month to avoid delays
- Create invoices for the business as per requests and data received in reports.
- Send invoices on priority to customers/business
Education
MBA -
Symbiosis Centre For Distance Learning (Part Time)
01.2021
B.A. -
Kanpur University- Kannauj
01.2011
Higher Secondary -
G.D.I.C.- Kannauj
01.2008
High School -
G.D.I.C.- Kannauj
01.2006
Skills
- Billing (Invoicing)
- Cash Application (Posting/Appling Payment)
- Credit control (Collecting Outstanding Balance)
- Client relations and Team building, Leadership
- Dashboard preparation for Management
- Write offs and adjustments
- Master Data Management (Customer Setup) and Contract review
- Well versed with Microsoft Office tools
- ERP systems (Oracle, SAP, OBIEE, JD Edward Mainframe, Citrix)
Accomplishments
- U Made Money Award in Wipro twice
- Quarter Award
- Spot Award in Accenture
Timeline
Business Operations Senior Analyst
Accenture Solutions Pvt. Ltd.
09.2022 - Current
Billing Accountant
Wood Group PSN India Private Limited
05.2020 - 09.2022
Senior Customer Support Associate
Accenture Solutions Pvt. Ltd.
01.2019 - 05.2020
Senior Officer
Wipro Limited
09.2014 - 01.2019
MBA -
Symbiosis Centre For Distance Learning (Part Time)
B.A. -
Kanpur University- Kannauj
Higher Secondary -
G.D.I.C.- Kannauj
High School -
G.D.I.C.- Kannauj
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