Dancing, Singing, Drawing and Art
Anjali Tiwari
Assistant Manager- Data Management
Summary
A Trained PMP professional with over 12 years of experience in Data Management and it's ecosystem. Currently managing a team of over 100 employees. Strong hold in people management and leadership. Has been involved extensively in process automations and smooth flow of Project. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Senior Analyst (Assistant Manager)
MasterCard
NAVI MUMBAI
11.2018 - Current
- Data management at MasterCard, Responsible for maintaining and running all Data Set Project and Data extraction process
- Managing day to day operation for Dataset labeling project and Data extraction process
- Execute and manage, train and team member on Data set project and on tool use for Data extraction process
- Resolve day-to-day process related query
- Work with stakeholders to define project scope and characteristics and coordinate the project team, support functions for delivery of Project on time
- Working with DevOps team for tool enhancement, testing and reporting of any Bug in production environment
- Liaise with Data Science team, DevOps team for smooth deliver of Data set project and Tool development along with Tool Testing for new Features
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend and holiday shifts.
- Gained extensive knowledge in data entry, analysis and reporting.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Involved in process management, Training Quality management, due diligence, Documentation, knowledge transfer management
Project Manager
Axiom Tech Pvt Ltd
Nairobi
01.2018 - 08.2018
- Worked with Clients (Barclays, Britiam medical insurance)
- Guiding Team Leader with appropriate suggestion regarding issues
- Tracking Project status report
- Track project deliverables using appropriate tools
- Provide direction and support to project team
- Quality assurance
- Constantly monitor and report on progress of the project to all stakeholders
- Present reports defining project progress, problems and solutions
- Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
- Provide the team with a vision of the project objectives
- Motivate and inspire team members
- Facilitate problem solving and collaboration
- Ensure discussions and decisions lead toward closure
- Maintain healthy group dynamics
- Intervene when necessary to aid the group in resolving issues
- Assure that the team members have the necessary education and training to effectively participate on the team
- Encourage creativity, risk-taking, and constant improvement
- Recognize and celebrate team and team member accomplishments and exceptional performance
- Conducting monthly Team review, senior management review, highlight the team performance and individual performance of team, (Data Capturing Process)
- Provide team leadership and coaching
- Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
- Provide the team with a vision of the project objectives
- Motivate and inspire team members
- Facilitate problem solving and collaboration
- Ensure discussions and decisions lead toward closure
- Maintain healthy group dynamics
- Intervene when necessary to aid the group in resolving issues
- Assure that the team members have the necessary education and training to effectively participate on the team
- Encourage creativity, risk-taking, and constant improvement
- Recognize and celebrate team and team member accomplishments and exceptional performance
- Conducting monthly Team review, Senior Management Review, highlight the team performance and individual performance of team member
- Giving feedback to team members to improve on their performance
- Data Analysis ( error report, Rejection report, other)
- Grooming team in terms of skill,
- Achieving daily team targets, resolving issues in terms of production , solving team queries
- Achieving defined SLA, TAT and production Target of the team
- Collecting, collating and carrying out complex data analysis in support of management & customer requests
- Manipulating, cleansing & processing data using Excel
- Responsible for extracting and downloading of client data
- Analyzing raw data, drawing conclusions & developing recommendations
- Performing daily system checks
- Monitoring the automated downloading processes
- Support and Testing of Automation processes
- Communicating with the technical team, explaining the system requirements to them from a functional point of view
- Identified plans and resources required to meet project goals and objectives.
Team Leader & Business Analyst
Hexaware Technologies Pvt Ltd
NAVI MUMBAI
02.2016 - 02.2018
- Participate in BRD reviews and document the SRS
- Work closely with PM to manage Change Requests
- Liaise with the Development and Business teams during the SDLC phase
- Test Case review for QA and UAT
- Testing the application before implementation
- Participate in implementation planning activities
- Requirement gathering and Analysis
- Coordination with different stakeholder Internal External
- Functional requirement document preparation
- Coordination with development partner
- Functional testing of Internal Tool
- Conducting UAT
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Held weekly team meetings to inform team members on company news and updates.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Project Leader
Health Impetus Pvt. Ltd
06.2015 - 1 1
- (Danone Nutrica Process)
- Collecting the necessary information about the product
- Client management
- Preparation of weekly and monthly report
- Team handling: Motivate & inspire team members
- Resolving conflicts and facilitates problem solving and collaboration
- Making monthly PPT regards to progress of process
- Providing proper guidance to team members, regarding queries related to Consumer queries
- Call monitoring & product training
- Established the process from start, developed CRM as per client requirement with help of development team
- Reporting adverse effect to Client and maintaining the records of the same
- Reconciliation of the reports
- Handling Shrinkage, attrition
- Communicating with the technical team, explaining the system requirements to them from a functional point of view
- Support and Testing of Automation processes
Patient Engagement Manager
Wockhardt PVT LTD
Bandra
01.2014 - 04.2015
- Developing patient education LBL, educational leaflet as per doctor requirement
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Preparing Presentation for doctor in regards to Diabetes
- Talking to patient educating them about Diabetes
- Giving diet counseling and having regular follow up with pan India patients
- Handling patient complaints regarding Insulin Pen devices, Pan India
- Giving information of representative regarding stock issued faced by any patients
- Giving information on how they can change their lifestyles
- Diet counseling to diabetic patients.
- Cultivated interpersonal skills by building positive relationships with others.
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written.
- Gained strong leadership skills by managing projects from start to finish.
- Created and prepared visual aids, manuals and other materials used in teaching.
Nutrition Advisor
Abbott Healthcare Pvt. Ltd
Mumbai
01.2013 - 12.2013
- Providing pediatric diet counseling to parents who attend nutrition camps at schools, doctors' clinics and those who enroll via website
- Handling diet and product related queries of the consumers pan India who reaches through different sources like toll-free and website
- Converting the competition brand users to Abbott brand users
- Providing nutritional counseling to consumers resulting in support to sales team to generate new users
- Interacting with customers, reinforcing the nutritional benefits of the product with a focus on right usage along with a balanced diet.
- Educated clients about long-term health benefits of balanced diets and exercise programs.
- Produced clear and concise meal and exercise plans for clients based on specific dietary needs and medical requirements.
- Provided in-depth information on nutritional care to maximize health.
- Counseled clients on nutrition issues such as obesity, eating disorders, tube feeding management, failure to thrive and feeding dysfunction.
- Planned nutritious meal options for individuals with various health needs and conditions.
Team Leader
Conexus Netcom Solutions Pvt Ltd
NAVI MUMBAI
08.2011 - 12.2012
- A Conexus is call center, which drives the outsourcing business of UK clients in Utility market for B2B solutions
- The major responsibility in this organization is to co-ordinate with client and also with the customers to have things set up correctly as per the business requirement
- Responsibilities and Task Executed:
- The primary responsibility of my profile is to analyze, plan, implement and evaluate on Team target .I need to make sure that Team is able to achieve their target and we are able to meet the expectations of the client keeping Quality of the process in place
- Duties:
- Motivating the team to achieve high standards and targets
- Handling new client enquiries and acting as the face of the business
- Dealing with and resolving problems and issues, which arise
- Working with the sales and marketing team to drive sales forward
- Mentoring and training up junior and new staff
- Monitoring & reporting on standards & performance targets
- Arranging & chairing weekly team meetings, focusing on targets & achievements
- Implementing new initiatives
- Involved in the recruitment of new staff
- Praise team members and creates a positive working environment
- Ensuring administrative and IT records are entered and updated correctly
- Providing prompt and accurate information on individual perform
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
NUTRITIONIST
NATURAL ESSENTIAL UK LTD
08.2010 - 08.2011
- Produced clear and concise meal and exercise plans for clients based on specific dietary needs and medical requirements.
- Provided in-depth information on nutritional care to maximize health.
- Educated clients about long-term health benefits of balanced diets and exercise programs.
- Assessed clients' nutritional and health statuses to prescribe appropriate eating and exercise plans.
School Nutritionist
NMIMMS University, MASJID BANDAR
MUMBAI
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Food science and Nutrition
S P N DOSHI Women's University
Mumbai 06.2005 - 08.2008
Skills
Managerial experience
Project manager supervision
Managerial skills
Team Bonding
Performance Evaluations
Project Management
Staff Management
Project planning and development
Advanced problem solving
Performance improvement
Staff education and training
Attention to Detail
Self-Motivated
Decision-Making
Client Service
Accomplishments
- Achieved( Pat on Back award twice and Multiple recogonization) through effectively helping with Owing the project and having a Sense of Urgency related to Project deliverables.
- Resolved product issue through consumer testing.
- Supervised team of [100] staff members.
- Collaborated with team of DevOps in the development of Tool
- Documented and resolved Process Related Query which led to Creation of Process Rulebooks .
- Achieved Star performer through effectively helping with For Creating Visual Aid for Diabetics Patient.
Certification
[Foundation Of Project Management], [Google,Cousera]
Interests
Timeline
[Foundation Of Project Management], [Google,Cousera]
12-2022
[35 Hours Contact Project Management ] Training
10-2022
Senior Analyst (Assistant Manager)
MasterCard
11.2018 - Current
Project Manager
Axiom Tech Pvt Ltd
01.2018 - 08.2018
Team Leader & Business Analyst
Hexaware Technologies Pvt Ltd
02.2016 - 02.2018
Project Leader
Health Impetus Pvt. Ltd
06.2015 - 1 1
Patient Engagement Manager
Wockhardt PVT LTD
01.2014 - 04.2015
Nutrition Advisor
Abbott Healthcare Pvt. Ltd
01.2013 - 12.2013
Team Leader
Conexus Netcom Solutions Pvt Ltd
08.2011 - 12.2012
NUTRITIONIST
NATURAL ESSENTIAL UK LTD
08.2010 - 08.2011
Food science and Nutrition
S P N DOSHI Women's University
06.2005 - 08.2008
School Nutritionist
NMIMMS University, MASJID BANDAR