Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Ankita Tiwari

Pune

Summary

Results-driven professional with a strong work ethic and adaptability. Proven ability to master new skills quickly and work effectively without supervision. Committed to leveraging experience and skills to enhance organizational productivity and drive success.

Overview

5
5
years of professional experience

Work History

Implementation Specialist -Technical Support

Tech Mahindra Ltd
Pune
06.2024 - Current
  • Managed client inquiries and support tickets for Verizon products across North America and Canada.
  • Oversaw full account lifecycle in collaboration with sales team, from shipment to installation and troubleshooting.
  • Led weekly client meetings to address ongoing issues and enhance customer satisfaction.
  • Achieved promotion to Principal Account Manager within three months due to exceptional performance.
  • Developed comprehensive reports to analyze client needs and operational performance.
  • Identified and proposed new projects that significantly contributed to business growth and client satisfaction.

Billing Analyst (Expense Reporting)

Wipro Technologies (Johnson & Johnson)
11.2022 - 03.2025
  • Verified and approved electronically received expense reports, ensuring compliance with T&E policy.
  • Reviewed attached images and itineraries for clarity and accuracy in report entries.
  • Collected missing or unclear items, attaching them to expense reports as needed.
  • Monitored daily expense report errors, providing root cause analyses for continuous improvement.
  • Assisted US clients in submitting expense reports using CRM tools such as SAP (Concur) and SFDC.
  • Audited and reviewed client expense reports while addressing daily employee queries.
  • Facilitated monthly employee account reconciliation through thorough review processes.

Analyst

Cogent E services Pvt Ltd
08.2020 - 09.2022
  • Resolved customer complaints and inquiries promptly, ensuring high satisfaction levels.
  • Maintained adherence to SLA, achieving timely resolutions for upcoming milestones.
  • Trained new interns to enhance product knowledge and Customer Relationship Management skills.
  • Collaborated with managers to assess trainee performance and refine training processes.
  • Addressed escalated cases effectively to maintain operational efficiency.
  • Conducted internal and external audits to ensure compliance and quality standards.

Education

Bachelor of Commerce -

Manghanmal Udharam College of Commerce
Pimpri, Pune
01.2016

Skills

  • Project management
  • Organizational and analytical skills
  • Client facing
  • Customer support
  • Implementation and configuration
  • Salesforce

Languages

English, Hindi

Accomplishments

  • Awarded twice for work excellence.
  • Received client appreciation.

Timeline

Implementation Specialist -Technical Support

Tech Mahindra Ltd
06.2024 - Current

Billing Analyst (Expense Reporting)

Wipro Technologies (Johnson & Johnson)
11.2022 - 03.2025

Analyst

Cogent E services Pvt Ltd
08.2020 - 09.2022

Bachelor of Commerce -

Manghanmal Udharam College of Commerce

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Ankita Tiwari