Anjali Vashisht
Delhi
Overview
2
2
years of professional experience
Work History
Concentrix Daksh Private Limited
09.2023 - 02.2024
- Managing US, UK & CANADA clients to resolve clients to resolve their queries & concerns related to services, accounts and products
- Handling escalated cases on high priority and maintaining records of user issues, resolution within committed timeline
- Analysing customer service data with help of service and customer account records with the help of MS Excel and Power BI.
Tech Mahindra
07.2022 - 07.2023
- As an Associate customer support assisted UK based customers with their concerns and queries regarding the product purchased and services along with it
- Ensuring to deliver resolution and address the queries at first attempts in order to reduce customer effort and save time resulting in increased and good customer assistance
- Well versed in understanding customer needs and experience with quick response time and communication with both customer and client
- Engaged in multiple Client to Customer sessions for betterment of customer experience and business growth.
Teleperformance
02.2022 - 07.2022
- Dealt with US based customers with assistance on orders, account, service and product delivery
- As a Senior Customer Care executive got the opportunity for access to B2B and B2C assistance for both business growth with max
- Profitability and enhanced customer experience
- Maintaining record of product and services and customer account and data for performance and business growth analysis
- Timely check of customer accounts and system tools to avoid any delays and latency in customer service delivery
- Root cause analysis of escalated cases.
Education
B.A Program -
Mewar University
Skills
- Exceptional Proficiency in CRM and MS Office Tools coupled with keen of understanding customer satisfaction
- Data and service management making sure no data gets duplicated and customer experience is always excellent
- MS Excel, Power BI, CRM tools and well skilled in customer experience
- Friendly, Positive Attitude
- Microsoft Office
- Customer Relations
- Data Entry
- Microsoft Word
- Quality Assurance
- Decision-Making
- Collaboration
- Dependable and Responsible
Personal Information
Date of Birth: 02/10/1998
Disclaimer
I hereby declare that all the details provided and information given above are complete and true to the best of my knowledge.
Timeline
Concentrix Daksh Private Limited
09.2023 - 02.2024
Tech Mahindra
07.2022 - 07.2023
Teleperformance
02.2022 - 07.2022
B.A Program -
Mewar University
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