Summary
Overview
Work History
Education
Skills
Timeline
Generic
Anjali Kumari

Anjali Kumari

Customer Care Executive
New Delhi

Summary

Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. Successfull Customer Care Representative with 2 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Experienced Customer Care Representative brings 2+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset. Successful Customer Care Representative with 2 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Experienced Customer Care Representative brings 2+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.

Overview

2
2
years of professional experience
3
3
years of post-secondary education

Work History

Customer Care Representative

Tekbiz Solution
Rohtak
08.2021 - 09.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.

Education

Bachelor of Arts -

JAGDAM COLLAGE
Chapra, Bihar
06.2018 - 06.2021

INTERMEDIATE -

NAGESHWAR HIGH SCHOOL
SARAN,BIHAR
04.2001 -

MATRICULATION -

NAGESHWAR HIGH SCHOOL
SARAN,BIHAR
04.2001 -

Skills

    Documentation and reporting

undefined

Timeline

Customer Care Representative

Tekbiz Solution
08.2021 - 09.2023

Bachelor of Arts -

JAGDAM COLLAGE
06.2018 - 06.2021

INTERMEDIATE -

NAGESHWAR HIGH SCHOOL
04.2001 -

MATRICULATION -

NAGESHWAR HIGH SCHOOL
04.2001 -
Anjali Kumari Customer Care Executive