Anjali

Work History

COFORGE

06.2021 - Current

Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Streamlined project management with effective communication and collaboration across cross-functional teams.
Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
Created dashboards to monitor and track key performance indicators.

JoulestoWatts

09.2019 - 06.2021

Collaborated with cross-functional teams to ensure seamless integration of new features and bug fixes.
Improved software quality by executing thorough test plans and identifying defects before release.
Contributed to the establishment of performance benchmarks, tracking QA metrics over multiple development cycles.
Expanded team knowledge base, mentoring junior QA analysts on best practices and industry standards.
Supported timely project completion through efficient prioritization and execution of test tasks.
Tested functional and compatibility of new programs or updates in comparison to existing applications.
Documented testing procedures for developers and future testing use.
Authored and maintained well-organized, efficient and successful manual test cases for entire team.
Developed and maintained defect databases for known issues.
Built automated test scripts to handle repetitive software testing work.

Amazon

01.2015 - 09.2018

Worked with service providers to resolve issues and correct delays.
Coordinated schedules and communicated changes to customers.
Improved customer satisfaction rates by proactively addressing inquiries and resolving issues quickly.
Reduced overall shipping costs through strategic negotiations with carriers and suppliers.
Assisted in the selection of new transportation software, leading to more accurate and efficient route planning.
Negotiated contracts with suppliers, securing more favorable terms, and reducing operational costs.
Streamlined claims process for damaged goods, reducing resolution time, and improving client trust.
Collaborated with sales and operations teams to understand client needs, tailoring transportation solutions accordingly.