SONU GEORGE

Achievements/Tasks

• Monitor Customer preferences to determine focus of sales efforts.
• Generating revenue through direct sales .
• Drafted sales reports and evaluated against defined metrics to identify and address performance gaps.
• Manage all the team members and see that all important documents are in place such as advanced shipping notice, pick slips, bills of lading etc
• Responsible for various tasks such as packaging, verifying content for shipping, receiving packages, ordering supplies, leading and managing staff & main goal is to always ensure timely, accurate and secure shipping and distribution.
• Direct the flow of packages from preparation to shipment.
• Inspect labels, barcodes and other features of completed orders
• Supervise and lead subordinates
• Control budget of the shipping department
• Collaborate with warehouse, purchasing and other managers to optimize processes
• Resolve issues regarding shipped orders
• Ensure compliance to legal regulations and company policies
• Coordinating with overseas agents with respect to DAP, DDP and DDU shipments.
• Maintaining DSR for all customers related to their shipments .
• Designed innovative selling propositions to enable product to stand out and attract and retain customers.
• Exported financial statistical data from database to assess economic trends and identify target customers.
• Participated in sales and marketing events to establish authority in branding, network with industry leaders and gain credibility and trust.

Achievements/Tasks

• Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments.
• Monitored and reported on transportation costs and properly filed shipping documents.
• Processed and entered all customer orders into database and provided proactive customer service for all accounts.
• Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
• Handled high-volume paperwork and collaborated with Doc department to resolve invoicing and shipping problems.
• Implemented marketing strategies and techniques, increasing revenue and customer satisfaction
• Tracked orders and notified customers of status or potential delays.
• Maintained department procedures manual detailing processing requirements for each individual account