Anjan Ghosh
Sewli
Summary
Guest Service Officer with extensive experience at AIR INDIA EXPRESS, specializing in passenger safety and effective issue resolution. Certified trainer with a strong background in customer service, standard operating procedures, product knowledge, and dangerous goods handling. Focused on enhancing operational efficiency to ensure seamless travel experiences for all passengers. Highly adaptable and collaborative in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Service Officer
AIR INDIA EXPRESS.
KOLKATA
09.2019 - Current
- Ensure Passenger Safety & Security.
- Assisted passengers with check-in and boarding procedures.
- Addressed passenger inquiries and resolved issues promptly.
- Collaborated with team members to maintain operational efficiency.
- Managed lost luggage claims and customer complaints effectively.
- Train the Staff on customer service and SOP.
Customer Service Executive
SPICEJET LTD.
KOLKATA
06.2017 - 07.2019
- Meet & Assist
- Check-in & document checks
- Boarding gate activities and Transfer Desk
- Load Control Officer for BORING 737
Education
Secondary School Examination -
Army School Barrackpore
Barrackpore01.2010
Senior Secondary School Examination - Commerce
Central Modal School
Barrackpore04-2012
Graduation - Bachelor of Commerce
Rastraguru Surendranath College
Barrackpore, West Bengal05-2017
Skills
- Time management
- Communication skills
- Team collaboration
- Leadership
- Adaptability
- Problem solving
Languages
- English
- Hindi
- Bengali
Personal Information
Date of Birth: 03/24/93
Nationality: Indian
Certification
- TRAIN THE TRAINER | AIR INDIA EXPRESS
- DANDEROUS GOODS ACESSOR | AIR INDIA EXPRESS
- AMADEUS "GoNow" | AIR INDIA EXPRESS
- BAGGAGE TRACING SYSTEM | AIR INDIA EXPRESS
- NAVITAIRE "SkySpeed" RESERVATION | AIR INDIA EXPRESS
- DANGEROUS GOODS REGULATION (F-3) | AIR INDIA EXPRESS
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Timeline
Guest Service Officer
AIR INDIA EXPRESS.
09.2019 - Current
Customer Service Executive
SPICEJET LTD.
06.2017 - 07.2019
Secondary School Examination -
Army School Barrackpore
Senior Secondary School Examination - Commerce
Central Modal School
Graduation - Bachelor of Commerce
Rastraguru Surendranath College
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