ANJAN KUMAR
BANGALORE
Summary
Dynamic and detail-oriented professional with a proven track record at Hireright and First Advantage, excelling in process improvement and database management. Demonstrates strong problem-solving abilities and exceptional teamwork skills, consistently delivering timely reports and enhancing customer satisfaction. Adept at analyzing data and implementing effective strategies to optimize operations.
Overview
5
5
years of professional experience
Work History
Researcher I
Hireright Background Screening Llp
04.2023 - Current
- To attain verification via email / fax / phone post according to the predefined quality standards service level and productivity targets on assigned cases
- Obtaining verifications on Education checks, Employment history checks, performance feedback, Reference checks , criminal records Drug test and Address checks etc.
- Analyzing verifications received and quality check as per Internal parameters
- Developed effective strategies to market consumer's goods and services
- Managed 70+ calls daily with cool disposition and a strong work ethic
Operation Analyst
First Advantage
02.2022 - 03.2023
- Collected, arranged, and input information into database system.
- Performing analysis of business processes and identify opportunities for process improvements in conducting background research for client's and delivery reports on time
- Developed and implemented new customers reporting and onboarding paperwork for Internal functions
Senior Operations Executive
STARTEK (Aegis Customer Support Services)
05.2021 - 02.2022
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Have extensive customer service and technical support experience in a call center
Advisor I Customer Service
Concentrix
10.2020 - 04.2021
- Motivated and detail-oriented individual with a passion for customer satisfaction.
Education
BBA - Marketing
Ms Ramaiah College of Arts Science And Commerce
Bangalore 03.2023
Skills
Problem solving
Politeness
Teamwork
Listening
Time management
Adaptability
Accomplishments
I was Rewarded and recognized for best employee of the month in Hireright
Timeline
Researcher I
Hireright Background Screening Llp
04.2023 - Current
Operation Analyst
First Advantage
02.2022 - 03.2023
Senior Operations Executive
STARTEK (Aegis Customer Support Services)
05.2021 - 02.2022
Advisor I Customer Service
Concentrix
10.2020 - 04.2021
BBA - Marketing
Ms Ramaiah College of Arts Science And Commerce
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