Open To Work
ANJAN KUNDU
Kolkata
Work Preference
Job Search Status
Open to workWork Type
Full TimeSummary
Dynamic Area Service Manager with extensive experience at Moto Business Service India Pvt. Ltd. Proven expertise in vehicle inspection and service management, coupled with strong customer relationship management skills. Adept at leading teams to achieve operational excellence and resolve complex issues efficiently, ensuring high levels of customer satisfaction.
Overview
8
8
years of post-secondary education
16
16
years of professional experience
Work History
Area Service Manager – East
Moto Business Service India Pvt. Ltd.
2023.03 - Current
Technician
Dewar’s Garage Ltd.
2022.08 - 2023.03
- Managed operations at Maruti Authorized Dealer
- Identified and diagnosed mechanical issues using diagnostic equipment, enhancing repair accuracy.
- Executed routine vehicle maintenance and repairs, ensuring optimal vehicle performance.
- Coordinated with team members to streamline repair workflows, improving turnaround times.
Technician
Dewar’s Garage Ltd.
2019.09 - 2023.03
- Maruti Authorized Dealer.
- Conducted routine vehicle inspections and diagnostics, ensuring optimal performance across various brands.
- Maintained and repaired automotive systems, enhancing reliability of engines and transmissions.
- Utilized diagnostic equipment to accurately identify mechanical issues, facilitating timely repairs.
Quality Manager NEXA [Service]
Progressive Motors NEXA
Dimapur
2018.01 - 2022.08
- Managed NEXA dealership operations to ensure compliance with quality standards and enhance customer satisfaction.
- Developed and implemented quality control processes for automotive components.
- Developed and implemented quality control processes for automotive components, increasing product reliability and performance.
- Collaborated with engineering teams to identify and address product improvement opportunities, enhancing overall vehicle quality.
Supervisor
Mohan Motor Udyog
2017.03 - 2019.03
- Assisted customers with automotive inquiries to enhance service experience.
- Coordinated team schedules to optimize workflow and service delivery.
- Coordinated team schedules to streamline workflow and improve service delivery.
- Trained new technicians on safety protocols and repair techniques to ensure compliance and quality.
Service Advisor
Sevoke Motors Pvt. Ltd.
2014.03 - 2017.03
- Operated as Maruti authorized dealer, providing vehicle sales and service.
- Guided customers in identifying service needs and provided tailored recommendations.
- Collaborated with technicians to secure timely completion of vehicle repairs and maintenance.
- Scheduled customer appointments and updated service records to ensure accurate tracking.
In-House Trainer, DTL & Warranty Coordinator
Sevoke Motors Pvt. Ltd.
2013.03 - 2014.07
- Managed dealership operations for Maruti, ensuring compliance with company standards.
- Developed training programs for new employees, enhancing onboarding experience at Sevoke Motors Pvt. Ltd.
- Conducted workshops on vehicle maintenance and operational procedures, improving team knowledge and compliance.
- Collaborated with management to identify training needs and gaps, aligning training initiatives with business objectives.
Service Advisor
Topsel Toyota
2013.09 - 2014.03
- Worked as authorized dealer for Toyota, providing customer service and support.
- Provided expert guidance on vehicle maintenance inquiries and tailored service recommendations.
- Coordinated service appointments and conducted timely customer follow-ups to enhance service satisfaction.
- Clarified vehicle issues and outlined repair options to ensure customer understanding and confidence.
Floor Coordinator
Agency House
Port Blair
2010.09 - 2014.03
- Maruti Authorized Dealer.
- Coordinated daily operations, enhancing team efficiency and workflow management.
- Managed inventory levels, ensuring timely availability of supplies and materials for departments.
- Facilitated communication between teams, improving project progress and updates.
Education
AUTOMOBILES ENGINEERING DIPLOMA -
2005.07 - 2008.06
GPA: 1st
AUTOMOBILES REPAIRING & MAINTENANCE COURSE -
2000.01 - 2000.12
GPA: 1st
Higher Secondary -
1994.06 - 1996.04
GPA: 3rd
Madhyamik -
1992.04 - 1994.04
GPA: 2nd
Skills
- Field operations management
- Service management
- Maintenance scheduling
- Engine diagnostics
- Performance analysis
- Customer relationship management
- Issue resolution
- Team leadership
- Effective communication
Driving License Number
WB-201998188204
Training
- Basic Training
- MPFI Training
- Advance Training
- Diagnostic Course
- LPG System Training
- AC & Electrical Training
- Bronze Master Training
- NEXA Process Training
Disclaimer
The above statements are true to the best of my knowledge and belief. If any statement is found false my candidature will be summarily rejected.
Competitions - Soft Skill Competition
- REGIONAL LEVEL, 2009, 1st
- REGIONAL LEVEL, 2010, 1st
- REGIONAL LEVEL, 2011, 2nd
- ZONAL LEVEL, 3rd
- ZONAL LEVEL, Nil
- ZONAL LEVEL, 1st
- ALL INDIA LEVEL, Not Attended
- ALL INDIA LEVEL, 6th
Personal Information
- Father's Name: Mr. Chandra Sekhar Kundu
- Date of Birth: 11/11/76
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Languages
Bengali
First Language
English
Upper Intermediate
B2
Hindi
Proficient
C2
Timeline
Area Service Manager – East - Moto Business Service India Pvt. Ltd.
2023.03 - Current
Technician - Dewar’s Garage Ltd.
2022.08 - 2023.03
Technician - Dewar’s Garage Ltd.
2019.09 - 2023.03
Quality Manager NEXA [Service] - Progressive Motors NEXA
2018.01 - 2022.08
Supervisor - Mohan Motor Udyog
2017.03 - 2019.03
Service Advisor - Sevoke Motors Pvt. Ltd.
2014.03 - 2017.03
Service Advisor - Topsel Toyota
2013.09 - 2014.03
In-House Trainer, DTL & Warranty Coordinator - Sevoke Motors Pvt. Ltd.
2013.03 - 2014.07
Floor Coordinator - Agency House
2010.09 - 2014.03
A.M.I.E - AUTOMOBILES ENGINEERING DIPLOMA,
2005.07 - 2008.06
LA-MARTINIERE SEOMP SOCIETY - AUTOMOBILES REPAIRING & MAINTENANCE COURSE,
2000.01 - 2000.12
W.B.C.H.S.E - Higher Secondary,
1994.06 - 1996.04
W.B.B.S.E - Madhyamik,
1992.04 - 1994.04