Summary
Overview
Work History
Education
Skills
Current Location
Personal Information
Hobbies and Interests
Languages
References
Timeline
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Anjan Mukherjee

Anjan Mukherjee

Customer Service Executive
Bankura,West Bengal

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Tech Mahindra
Bankura, West Bengal
06.2022 - Current
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Excelled in exceeding daily credit card application goals.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Modified existing software systems to enhance performance and add new features.
  • Understood and followed oral and written directions.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Learned and adapted quickly to new technology and software applications.

Education

Associate of Arts - English

Monad Global University
New Delhi
10-2023

Skills

  • Customer service Representative
  • Data Entry
  • Teamwork
  • Business Analysis
  • Customer Acquisition
  • English
  • Hindi
  • Bengali
  • Inbound and Outbound Calling
  • Consultative Sales
  • Paperwork Processing
  • Call Management
  • Team Development
  • Customer Relationship Management (CRM)
  • CRM Software
  • Quality Control
  • Call Triaging
  • Problem-Solving Abilities
  • Proofreading
  • Sales Closing
  • Customer Service
  • Computer Proficiency
  • Documentation
  • Lead Generation
  • Grammar
  • Document Control
  • Active Listening
  • Clerical Support
  • Typing Proficiency
  • Customer Relations
  • Product Promotion
  • Customer Relationship Management software

Current Location

Bankura, West Bengal

Personal Information

  • Date of Birth: 11/05/1999
  • Gender: Male
  • Marital Status: Married

Hobbies and Interests

  • Singing songs
  • Playing Cricket

Languages

Bengali
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2

References

References available upon request.

Timeline

Customer Service Representative

Tech Mahindra
06.2022 - Current

Associate of Arts - English

Monad Global University

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Anjan MukherjeeCustomer Service Executive