Summary
Overview
Work History
Education
Skills
Certification
Projects
Languages
Hobbies and Interests
Timeline
Generic

Anjana Assary

Lucknow,UP

Summary

7 years of experience in incident management, network and cloud operations, across fast-paced, high-availability environments. Proven track record of leading cross-functional teams to swiftly resolve critical incidents, minimize downtime, and ensure service continuity in alignment with ITIL best practices. Have been known for being a good observer, keen learner and ready to try new challenges. Aspiring to take any type of roles which boosts my skills and knowledge.

Overview

7
7
years of professional experience
3
3
Certification

Work History

Senior Analyst

HCL Tech
02.2018 - 03.2025
  • Served as NOC Data Engineer for Kenvue (Johnson & Johnson) project using ServiceNow, LogicMonitor, and CLI tools for real-time troubleshooting
  • Deployed and maintained infrastructure using Terraform, supported configuration changes on GCP workloads
  • Worked on the project of Stock Market App on Google cloud platform using Cloud SQL for transactional data storage, Dataflow to transform and load data into BigQuery, Cloud Run function to calculate stock prices every 2 minutes, Cloud Scheduler to trigger the price calculation, Real-time distribution of stock prices via Pub/Sub.
  • Performed incident resolution for BGP issues, interface/switch down, MPLS outages, and coordinated with telco providers
  • Engaged in pre/post-change validations, documented incident reports, and submitted RCA for critical outages
  • Handled change management including raising CRs, coordinating with field engineers, and executing planned maintenance
  • Previously worked on Cisco/HSBC MACD Voice project configuring CUCM, Cisco Jabber, and Cisco IPT setups
  • Mentored junior analysts, fostering professional development while enhancing overall team performance.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.

Education

MBA (correspondence) - Information Technology And System Managemnt

Narsee Monjee Institute of Management Sciences
Mumbai, India
05.2025

Bachelor of Engineering - Computer Science And Engineering

East Point College of Engineering For Women
Bengaluru, India
05.2014

Skills

  • Cloud related skills: Compute Engine, IAM, BigQuery, AppSheet, Cloud IDS, Cloud Monitoring, Kubernetes, Terraform, Jenkins, CI/CD, Google Data Studio, DevOps pipelines, Cortex XSOAR, cost optimization strategies, cloud infrastructure management
  • Networking: Cisco Meraki, Cisco DNAC, Tru Viewer, NetScout, LogicMonitor, SecureCRT, PuTTY, Wireless Controllers, Cisco routers and switches
  • IT Service Management: ServiceNow, Incident Management, Change Management, SLA Monitoring, Ticket Handling (P1/P2/P3)
  • Voice Networking: CUCM, CUC, Cisco IPT, Jabber, Route Patterns, Translation Patterns, Extension Mobility
  • Tools & Platforms: Logic Monitor, SNOW, Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams), SharePoint

Certification

  • May 2025 Google Cloud Certified Professional Cloud Architect
  • Sep 2024 AI/ML for Geodata Analysis
  • Apr 2022 Introduction to Cybersecurity
  • Dec 2020 ITIL Service Design

Projects

  • Capstone Project on Stock Market App


· Development of a stock market application backend for handling trade orders.

· Implementation of an order matching engine.

· Use of Cloud SQL for transactional data storage.

· Use of Dataflow to transform and load data into BigQuery.

· Development of a Cloud Run function to calculate stock prices every 2 minutes.

· Use of Cloud Scheduler to trigger the price calculation.

· Real-time distribution of stock prices via Pub/Sub.


  • A Study On Hybrid Work Model: A New Method Of Working In A Changing Environment


· To identify the likelihood of working style of employees

· To study the Team building ability among employees

· To study the personnel management issues

· To analyze mental health and wellbeing of employees

· To analyze employee productivity in Hybrid Working

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Tamil
Elementary (A2)
Kannada
Elementary (A2)

Hobbies and Interests

Traveling and exploring new places; Clicking photographs, Reading and Listening to music, Learning new spoken languages, Watching nature

Timeline

Senior Analyst

HCL Tech
02.2018 - 03.2025

MBA (correspondence) - Information Technology And System Managemnt

Narsee Monjee Institute of Management Sciences

Bachelor of Engineering - Computer Science And Engineering

East Point College of Engineering For Women

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Anjana Assary