Anjana Govindan
Chennai
Summary
Competent and accomplished professional with 11 years of comprehensive experience in sales support and customer service, specializing in quality parameters and SLA delivery.
Overview
15
15
years of professional experience
Work History
Presales Executive
Bajaj Electricals Limited
Chennai
10.2021 - Current
- Facilitated quotation sharing and order entry to support sales operations.
- Provided timely technical details and offers to dealers for informed decision-making.
- Collaborated with sales team on accurate quotation preparation and order processing.
- Distributed technical data sheets and new product information to enhance dealer knowledge.
- Executed tender responses by addressing functional and technical requirements in complex documents.
- Converted leads into opportunities using SAP C4C software to drive sales growth.
- Partnered closely with sales representatives to bolster direct and reseller sales channels.
Marketing Executive
Signify Innovations India Ltd
Chennai
12.2015 - 07.2019
- Supported sales team through effective service delivery to dealers.
Organized events for Philips dealers, fostering strong partnerships.
Executed follow-ups on tenders, promoting swift decision-making.
Customer Care Executive
Maruti Suzuki
Kannur
03.2013 - 10.2014
- Providing service to Maruti customers, handling vehicle insurances & other maintenance service.
- Customer collaboration and queries handling.
- Stay current with system information, changes and updates.
Customer Service Coordinator
HAPAG-LLOYD GLOBAL SERVICES P LTD
Chennai
07.2011 - 08.2012
- Creating Shipping instructions, Bill of lading, shipping labels, handling freight claims, supporting customer escalations and report maintenance.
- Post orders and shipping information preparation.
- Creating shipping documents including bill of lading, shipping labels etc.
- Maintain Shipment files, issues reports, and respond to customer inquiries regarding the status of shipments.
- Prepares and follow ups on freight claims.
Customer Service Associate
Reliance BPO
Ambattur
07.2010 - 05.2011
- Resolved complex customer queries from Net Connect, providing exceptional support and service.
- Managed inbound calls professionally, ensuring positive experiences for every customer interaction.
- Evaluated daily performance metrics to enhance productivity and identify areas for improvement.
- Maintained high team morale through effective communication and collaboration initiatives.
- Updated technical knowledge regularly to improve service delivery capabilities.
- Addressed customer complaints efficiently, fostering strong relationships and overall satisfaction.
Education
BSC - Electronics
Kannur University
Mathil03-2010
Skills
- Microcontroller programming
- Management skills
- Leadership abilities
- Communication proficiency
- Decision-making expertise
- Goal orientation
- Multitasking capability
- Analytical skills
- Problem-solving aptitude
- MS Office knowledge
- Computerized accounting
Languages
Mother tongue (Read, Write, Speak), (Read, Write, Speak), (Speak), (Read, Write, Speak)
Personal Information
- Father's Name: Govindan
- Date of Birth: 07/04/88
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Accomplishments
- outsatnding perfomance award in the year 2023-2024
- outsatnding perfomance award in the year 2022-2023
- excellent perfomance in the year 2017-2018
Timeline
Presales Executive
Bajaj Electricals Limited
10.2021 - Current
Marketing Executive
Signify Innovations India Ltd
12.2015 - 07.2019
Customer Care Executive
Maruti Suzuki
03.2013 - 10.2014
Customer Service Coordinator
HAPAG-LLOYD GLOBAL SERVICES P LTD
07.2011 - 08.2012
Customer Service Associate
Reliance BPO
07.2010 - 05.2011
BSC - Electronics
Kannur University
Similar Profiles
Vinayak K RajeVinayak K Raje
Vertical Head Consumer Products R&D at Bajaj Electricals LimitedVertical Head Consumer Products R&D at Bajaj Electricals Limited
Aniket PatilAniket Patil
Manager - Commercial, Finance at Bajel Projects Limited (Earlier Bajaj Electricals)Manager - Commercial, Finance at Bajel Projects Limited (Earlier Bajaj Electricals)
Shankar IyerShankar Iyer
Lead Head Office Commercial at Bajaj Electricals LimitedLead Head Office Commercial at Bajaj Electricals Limited
Tabrez KhanTabrez Khan
Revenue Operations Manager at ZAK Trade Fairs & ExhibitionsRevenue Operations Manager at ZAK Trade Fairs & Exhibitions
Harish NagarajanHarish Nagarajan
Senior Delivery Manager at D4 InsightSenior Delivery Manager at D4 Insight