Result-driven seasoned technology leader with over 30 years of experience across the IT business value chain. Strong background in operational leadership and global program management within the technology services industry. Proven track record in spearheading large-scale transformation initiatives, optimizing delivery processes, and driving data-driven decision-making. Adept at collaborating across diverse functions and regions to align strategy, enhance operational efficiency and exceed business goals. PMP certified, known for strong leadership, influencing skills and ability to foster innovation. Prove track record of executing complex program in dynamic environment to drive outcome and create value. Adept at cultivating high-performance culture and achieving exceptional results in multicultural environment.
Overview
1826
1826
years of professional experience
1990
1990
years of post-secondary education
7
7
Certifications
Work History
Sr. Program Manager and People Leader
HPE Services
Bangalore
05.2011 - Current
Company Overview: Strategy & Digital experience, Analytics Center of Excellence, Bangalore(India)
Leading a team of 18 high caliber analytics and business Intelligence professionals
Leading and driving data strategy for the Business group to establish data trust and transparency across the organization for enabling business transformation and data-driven decision making
Accountable for providing relevant, accurate analytical insights and performance measurement to enable business growth, delivery optimization, product quality, and customer experience improvements
Business lead and sponsor for enterprise data platform to enable Single Source of Truth for service delivery business managed through largest and complex SFDC services cloud implementation (2nd Largest client for SFDC)
Providing insights on various strategic initiatives for business growth and cost optimization
A few outcomes - Annual cost savings achieved through vendors/partners managed services ($11M) and enabling revenue of $1.16B through new business opportunities identification
Driving improvement in Customer Experience through conceptualization and building of advanced analytics model
Assist in lawsuits responses & audits for legal and compliance team, trigger & manage legal holds for IT/BI systems
Strategy & Digital experience, Analytics Center of Excellence, Bangalore(India)
Key Engagements & Contributions
Royalty PMO: Supported end to end royalty payment process of circa $220 M annually for 29 HPE strategic alliance partners
Key achievement – Gap identification in over-payment of $120 M over 4 years period
Field Incidences forecasts for workforce capability and capacity planning: Leading quarterly forecasting of field incidences for different product and Labor line level to enable planning, supply-chain, and skill development
Account Intelligence for HPE sales: Led development of Customer Intelligence Profiles (CIP) for top 24 AMS accounts to pursue Services led sales opportunities for service penetration and revenue growth centered around account’s business growth plans
Support for H3C divestment in China (Tsinghua Holdings): Planned and led the execution of Business Intelligence and analytics services transition to new vendor in support of divestment to ensure privacy and security of proprietary data
Sr. Program Manager and People leader
Hewlett Packard Enterprises
07.2004 - 05.2011
Company Overview: Global IT Application Development and Support Center, Bangalore India
Led 60 members strong techno functional team to provide end to end support for business-critical Siebel CRM application for Channel Partner relationship management from HPE-GADSC (Global Application development and Support Centre)
Successfully led ambitious large scale IT transformation program to migration complete technology stack for the application to modern New Generation Data Center Architecture, collaborating with across-multiple geography business and functional leads, Oracle Siebel vendors
Global IT Application Development and Support Center, Bangalore India
Key Responsibilities:
Overall achievement of program objective
Planning and progress monitoring/control
Release scope planning and management; Resource estimation, planning, and optimization
Escalation management and conflict resolution; Stakeholder management
Team development, alignment, and restructuring
Management of program budgets for travel, training, awards, and appraisals
Business System Analyst and Project Manager
Enterprise Services APAC
Bangalore
01.200 - 01.200
Company Overview: Bangalore, India
Business system analyst on a large size project (team size 75), working directly with the client’s business SMEs/analysts
Supported Service Contract Management process for the 7 APJ countries
Bangalore, India
Key Responsibilities:
Accurate implementation of business functionalities to enable business process through IT system
Development plans and execution – System acceptance, Users training plan, User validation, deployment support
Warranty and production support
Issue analysis, transaction data analysis and liaising with development team
Assistant Manager
Tata Technologies India Limited
01.1995 - 01.2000
Company Overview: Mumbai, India
Study of used cases and developing the automation plan and IT system requirement, designing and building solutions for Business Process automation
Training, deployment & support of various software systems for automotive industry
Interface spanning across customers, people & processes
Connected 32 Regional Sales Offices across India for seamless operation
Mumbai, India
Sr. System Analyst
Intergraph India Pvt. Ltd
01.1993 - 01.1995
Company Overview: Hyderabad, India (A subsidiary of Intergraph Corporation US)
Developing digital libraries for OEMs such as ACTEL, HITACHI, SGI THOMSON etc
Leveraging proprietary software’s and tools/utilities for VLSI design, prototyping and simulations
Developed single handedly, a utility to automatically adjust the graphical representation of ICs to make them consistent and uniform for 80K components
Task accomplished in 24hrs which would have resulted in a saving of 6 man-months efforts and many defects
Big saving for the company
Awarded recognition for out-of-box and most innovative solution
Hyderabad, India (A subsidiary of Intergraph Corporation US)
Education
Engineering - Electronics and Telecommunication
NIT
Skills
Data driven decision making
Driving Data Strategy
Driving Digital Transformation
Cost management and control
Critical & Analytical thinking
Effective Executive Communication
Delivering operational efficiency
Leading through Change
Building strong customer relationship
Foster innovative culture
Effective Program Management
Analytical thinking
Strategic planning
Certification
Key Employee Award, HPE, 2009
Timeline
Sr. Program Manager and People Leader
HPE Services
05.2011 - Current
Sr. Program Manager and People leader
Hewlett Packard Enterprises
07.2004 - 05.2011
Assistant Manager
Tata Technologies India Limited
01.1995 - 01.2000
Sr. System Analyst
Intergraph India Pvt. Ltd
01.1993 - 01.1995
Engineering - Electronics and Telecommunication
NIT
Business System Analyst and Project Manager
Enterprise Services APAC
01.200 - 01.200
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