Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Languages
Timeline
Generic
Anjana Kaveriappa

Anjana Kaveriappa

Bangalore

Summary

Strategic planner with over 12 years of expertise in retail back-office operations. A results-driven professional specializing in developing high-performing teams and streamlining processes to enhance operational efficiency. Proficient in leveraging AI and RPA to drive productivity improvements and achieve significant cost savings. Proven track record in stakeholder management, strategic planning, and cross-functional collaboration. Committed to using strategic thinking and process optimization to propel business success and foster innovation.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Manager - UK&ROI Buying Operations

Tesco
07.2023 - Current
  • Managing a team of 25, delivering high accuracy in Home Product setup, Price & Promotions, and Sourcing for the UK region.
  • Having a prominent seat at the table by proactively solving complex business problems for Buyers, Merchandisers, and the Product Transformation team, while building deeply trusted partnerships with key stakeholders.
  • Diligently managing, governing, and supporting all buying activities, ensuring comprehensive process, policy, and system maintenance.
  • Achieved a 99.90% improvement in First Time Right (FTR) rates by automating the manual News & Mags product setup process.
  • Increased sustainability in business operations, absorbing 20% of annual workload using RPA.
  • Implemented and standardized processes across teams.
  • Leading Robotic Process Automation initiatives for the entire Product team.
  • Fostered cross-functional collaboration within and across TBS to create a seamless value stream network, driving exceptional efficiency from end to end.
  • Events & Engagement Leadership: Creatively planned and organized various engaging activities, including wellbeing sessions and townhalls, to enhance employee engagement and morale within the organization.
  • Process Transition: Successfully transitioned the sourcing process, seamlessly integrating 4 S2I roles into the TBS framework.
  • Conducted thorough performance reviews, identifying areas for development and rewarding high achievers.
  • Coordinated with the IT department to upgrade systems, enhancing operational efficiency by 25%.
  • Implemented a webform to replace the Excel-based induction tool, streamlining the process for 120 colleagues UK & Tesco Bengaluru.
  • Automated 3 end to end process enhancing efficiency and reducing manual workload.
  • Project: Successfully contributing to a project focused on pre-invoice leakage prevention, identifying incomplete agreements before invoicing, which led to the recovery of £1,230,000 of the £6,704,205 missed in 2023-24 so far.

Team Lead - Buying Specialist

Tesco
05.2020 - 07.2023
  • Advocated for the Code of Business Conduct, ensuring integrity and due diligence.
  • Identified business issues and suggested areas for improvement through proactive analysis.
  • Served as the first point of contact for process coaching and training.
  • Managed stakeholder relationships and handled escalations effectively.
  • Met operational goals and maintained KPIs through strategic planning.
  • Provided feedback on team performance to the Operations Manager.
  • Contributed to the process transition and automation of the RP125 Process.
  • Conducted regular team updates to communicate important information.
  • Efficiently allocated workloads to ensure timely SLA compliance.
  • Recovered pending customer complaint invoices, resulting in a 1M indirect benefit in 2021-22.
  • Automated the RP125 process, reducing manual errors and improving turnaround time.
  • Enhanced backend logic for KANA tool by identifying non-chargeable product groups.

Senior Associate - Product Quality Returns

Tesco
04.2015 - 05.2020
  • Allocated workloads and ensured accurate charges for suppliers.
  • Provided supplier resolutions to UK and HSC teams.
  • Conducted new-hire training and process update sessions.
  • Collaborated with Buyers and Technical Managers on serious complaints.
  • Adhered to GSCOP and GDPR guidelines.

Associate - Product Complaint Processing

Tesco
05.2013 - 04.2015
  • Investigated product quality complaints arising from stores.
  • Ensured suppliers were informed about complaints and advised on charges.
  • Complied with GSCOP and GDPR guidelines.

Education

Bachelor of Business Management - HR

Bangalore University

Skills

  • Process Mapping
  • Escalation Management
  • Leadership & Team Development
  • Decision-Making
  • Project Management
  • Stakeholder Management
  • Performance Management

Personal Information

  • Date of Birth: 09/24/91
  • Marital Status: Married

Certification

  • Continuous Improvement - Lean Foundation
  • Automation Anywhere Business Analyst

Languages

English
Hindi
Kannada
Tamil

Timeline

Manager - UK&ROI Buying Operations

Tesco
07.2023 - Current

Team Lead - Buying Specialist

Tesco
05.2020 - 07.2023

Senior Associate - Product Quality Returns

Tesco
04.2015 - 05.2020

Associate - Product Complaint Processing

Tesco
05.2013 - 04.2015

Bachelor of Business Management - HR

Bangalore University
Anjana Kaveriappa