ANJANA MAHANTA
NTR Nagar LB Nagar Hyderabad,TG
Summary
To obtain a position where I can maximize my multilayer of management skills, quality assurance, program development, training experience, customer service, and a successful track record in the Retail environment.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Senior customer service Associate
highlander Bread
Hyderabad, Telangana
07.2025 - 03.2026
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by efficiently resolving service issues and providing timely solutions.
Senior Customer Service Associate
Allen Solly Brand Limited, Kothapet Hyderabad
Hyderabad, Telangana
09.2022 - 05.2025
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Implemented measures to ensure compliance with industry regulations, protecting both customers and the organization from potential liabilities.
Customer Service Associate
SPYKAR BREAD LIMITED
01.2019 - 09.2022
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Customer Service Associate Cashier
SOCH STORE Bread, Hyderabad
02.2018 - 12.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
Education
SILAPATHAR COMMERCE COLLEGE
ASSAM -
SILAPATHAR TOWN HIGH SCHOOL
ASSAMSkills
Retail store operations
Discla
Teambuilding
Training
Supervision
Perso
Billings
Visual merchandise
Customer service excellence
Personal information
Father name: DEPAN MAHANTA
Date of Birth: 06/11/1999
Marital Status: Unmarried
Timeline
Senior customer service Associate
highlander Bread
07.2025 - 03.2026
Senior Customer Service Associate
Allen Solly Brand Limited, Kothapet Hyderabad
09.2022 - 05.2025
Customer Service Associate
SPYKAR BREAD LIMITED
01.2019 - 09.2022
Customer Service Associate Cashier
SOCH STORE Bread, Hyderabad
02.2018 - 12.2018
SILAPATHAR COMMERCE COLLEGE
-
SILAPATHAR TOWN HIGH SCHOOL