Summary
Overview
Work History
Education
Skills
Timeline
Generic
ANJANA M N

ANJANA M N

Thrissur

Summary

Adaptable Technical Support Engineer with extensive experience providing first-class results. Meets job demands and deadlines through diligent work-ethic and dedication to quality.

Overview

3
3
years of professional experience

Work History

Technical Support Engineer

Infosys
Trivandrum
12.2021 - Current
  • Provided technical support to end-users, resolving hardware and software issues promptly.
  • Conducted troubleshooting and root cause analysis for IT-related problems.
  • Collaborated with cross-functional teams to ensure seamless service delivery.
  • Maintained accurate documentation of support activities and resolutions.
  • Monitoring alerts using different monitoring tools like New Relic,Logz,Mixpanel,Service-now Assisted clients with general support for hardware, peripherals, network connections, and external software.
  • Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length.
  • Supported customers with basic technical support for current and past software releases.
  • Identifying the urgency & impact on the critical incidents through analysis.
  • Configuring 7-11 devices virtual Machine

Education

Bachelor of Science - Computer Science

College Of Applied Science, Thrissur, Kerala
Kerala
04-2021

Skills

  • Application Support
  • Proficiency in Office Software
  • Effective Communication
  • Technical Support
  • Monitoring Expertise
  • Multitasking Abilities
  • Troubleshooting
  • Task Prioritization
  • Amazon Web Services(AWS)
  • Java
  • Cascading Style Sheet(CSS)
  • IT Service Managemnet

Timeline

Technical Support Engineer

Infosys
12.2021 - Current

Bachelor of Science - Computer Science

College Of Applied Science, Thrissur, Kerala

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ANJANA M N