Anjana Nair

Talent Management:

• Multifaceted HR with exponential learning curve worked with Start-ups, Consultancies & Corporate Organizations.
• Mentored, trained and supervised a team of 6 recruiters.
• Understand the Employee Hire to Retire cycle and functions that fall in the chain, namely Talent Acquisition, HR Operations, Employee Management, Employee Retention, Back office and Shared Services.
• SME in Talent Acquisition, People Management, Client Management and Vendor Management.
• Rich extensive work exposure in end-to-end recruitments starting from requirements analysis, sourcing, salary negotiations, and offer initiation to final placement and on-boarding of resources.
• Exposure in different Talent Acquisition types like, Product Hiring, Technical Hiring, Executive Search, Social Media, Talent Mapping, Lateral Hiring, Leadership Hiring.
• Worked across multiple operating setups like permanent, contract, contract-to-hire staffing for both in-house as well as external clients.
• Extensive experience in recruiting techniques such as cold-calling, walk-in drives, job boards, Head hunting, Internet searches, Databases and Referrals.
• Sources of Hiring used Referrals, Networking, Executive Search, LinkedIn, Database (Offer Declined, Technical Reject).
• Preparing reports on the no of closure, lateral movements, and offer declined
• Maintained Learning Object Repository files for the usage of freshers and existing team.
• Contribution in the development of leadership talent pipeline, succession planning and talent discussion.
• Cultivates personal networks in and outside of the organization and effectively uses relevant contacts to achieve results.
• Leverages internal and external interactions as networking opportunities to strategically expand networks.

People Operations

• Successfully set up the HR systems, policies, and procedures for the start up.
• I have led and individually contributed for handling the entire gamut of HR activities.
• Handled TA, Induction, Employee Engagement and Involvement, E-Sat Surveys, Employee Grievances, Separation formalities.
• Handle all day-to-day activities of HR such as employee confirmations, deputation, joining formalities, background checks, transfers, separations employee records management
• Helped in conducting HR Audits, maintained updated employee files from Requisition form from Project Manager to Exit formalities of the employee.
• Serves as a liaison between contract to hire employees and clients.
• Develop a communication plan for all levels of leadership and associates.
• This will include in person connects, virtual town halls, leadership connect forums, focus groups.
• Organize various team building activities and fun events to help employees develop healthy team dynamics.
• Plan & carry out recreational meetings, day outs within organizational budgets.

• Handled a team of 8 recruiters and acted as a SPOC for the staffing clients
• Recruited candidates for contract, contract-to-hire, and permanent positions for IT, Non-IT & ITES clients
• Involved in end to end Recruitment and Staffing from entry level to middle level as per business requirements
• Interacting with the clients and getting requirements
• Analysing the requirements before assigning to the team
• Responsible for quality control and timely deliverance
• Involved in rolling out of offer letter, salary negotiation, background verification and reference check
• Prepared weekly and monthly call reports of the team members
• Conducted monthly review and quick meetings with the team members
• Performed Annual Compensation Review of the staffing team and Performance Appraisal
• Involved in various employee engagement activities
• Conduct Employee Satisfaction survey.

• Sourced profiles from portals like Naukri, monster & Times jobs for BPO Hiring
• Created job descriptions, developed, and executed recruiting plans
• Conducted pre-screening interviews
• Developed a pool of qualified candidates in advance of need
• Built networks to find qualified candidates.

• Process
• Used to receive call from US customers to book or cancel Air Tickets
• Assisted Team Manager in Attendance roster and login efficiency, Transport Roster, Break Management
• Maintain Leave Balance Data of the Team members
• Data maintenance which includes AHT, Quality Scores, Calls Taken, Break Defects, Login Defects, and Unplanned Leaves.

• Sample Management –Giving quotations to the customers on the required products & regular follow up
• To receive purchase orders from customers and raise invoice against it
• Collect weekly data from sales executives and maintain Monthly Progress Report on sales
• To maintain and manage database of both National and International clients
• To prepare Bank documents for payment remittance.