PMP and CPC certified , results-driven Operations Manager with 10+ years of experience in optimizing processes, reducing costs, and driving efficiency. Proven track record of streamlining operations and exceeding targets in fast-paced environments. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements.
Hi, I’m
Anjana Pahuja
Operations Manager
Delhi,Delhi
Summary
Overview
10
years of professional experience
3
Certifications
Work History
United Health Group (Optum Global Solutions)Noida, Uttar Pradesh
Assistant Manager
01.2019 - Current
Job overview
- Hold PMP(Project Management Professional) certification authorized by PMI and CPC (Certified Professional Coder) by AAPC.
- Led team of 40 FTEs , gained exposure to work on different line of businesses from different locations and demonstrated capabilities such as resolving conflicts, negotiation, resilience, critical thinking, and interpersonal skills.
- Played vital role in end-to-end transition and migration of various processes , fostered positive relationships with stakeholders to maximize satisfaction, retention, and experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels and capacity planning.
- Championed professional development and high performance by overseeing employee recognition program.
- Trained and mentored high-performing team through regular performance reviews, individual feedback, and professional coaching.
- Analyzed strategic, core, and support processes, recommending improvements to streamline or automate procedures.
- Closely collaborated with project manager on various processes of project keeping in mind objectives of project and constraints affecting time, scope, and cost baselines.
Arya Physiotherapy ClinicGurgaon
Senior Consultant
06.2014 - 01.2019
Job overview
- Experienced working in multi-vendor and community setting environment, good conflict management, and prioritizing skills.
- Enabled sports-specific rehabilitation to enhance mobility and wellbeing for range of patients.
- Identified specific interventions from multidisciplinary team to deliver best plan of care.
- Promoted continuous business improvement based on knowledge gained from client implementation, previous experiences, and ideas.
Innodata India Pvt LtdNoida, Uttar Pradesh
Senior Medical Associate
09.2012 - 05.2014
Job overview
- Excelled in medical coding and abstracting patient encounters, including diagnostic and procedural information. Process involved clinical validation and investigation of Pre-Pay claims using medical expertise, knowledge of CPT/ diagnosis codes, in order to ensure integrity of Fraud, Waste, Abuse, and Error (FWAE) guidelines.
- Conducted quality control and quality assurance processes and ensured outstanding quality and standards.
VLCC Health Care LimitedNew Delhi
Physiotherapy Consultant
03.2012 - 09.2012
Job overview
- Implemented strategies to strengthen muscles, improve bodily functions, and restore balance and coordination.
- Followed safety standards and optimum techniques with use of exercise equipment and aides, protecting patients from undue risks.
- Monitored patients during treatments, assessing progress and mobility to determine success or failure of treatment plans.
Indraprastha Apollo HospitalNew Delhi
Physiotherapist
01.2012 - 03.2012
Job overview
- Facilitated patient flow ensuring assessment, rehabilitation, and discharge planning needs.
- Improved patients' range of motion and assisted in muscle re-education and strengthening through techniques including manual and electrotherapy.
- Educated families and patients on proper body mechanics and self-care practices to improve long-term outcomes.
- Reduced recovery time for injured athletes by developing sport-specific training programs and monitoring progress closely.
Education
S.B.S.P.G.IDehradun, UT
Masters in sports physiotherapy and rehabilitation from Healthcare
2011
University Overview
Jaipur Golden HospitalNew Delhi, DL
Internship from Healthcare
2009
University Overview
MMIPRMullana, Ambala
Bachelors in physiotherapy and rehabilitation from Healthcare
2008
University Overview
Skills
- Customer Relationship and Stakeholder Management
- Negotiation and Conflict Resolution
- Employee Coaching and Mentoring
- Teamwork and Collaboration
- Managing Operations and Efficiency
- Proactive and resourceful
- Adaptability and flexibility
- Verbal and written communication skills
Accomplishments
Accomplishments
- 2023 - Spotlight recognition award by stakeholders
- 2019 & 2020 - Venus Award for excellence in performance by Optum Global Solutions
- Volunteered in social service programs like CAN Support & food drives
- Researched on "Effect of the various tempos of music on exercise" (2009 -2011).
Certification
- PMP (Project Management Professional) authorized by PMI
- CPC (Certified Professional Coder) authorized by AAPC
- Fraud -II authorized by AHIP
INTERESTS
INTERESTS
Globe-Trotter • Gastronome • Exercising • Community Service
CONFERENCES AND HANDS-ON WORKSHOPS
CONFERENCES AND HANDS-ON WORKSHOPS
INTERCOMAT - The International Conference On Manual Therapy, Dehradun 2005 • CME - Fitness, Sports Medicine and Disaster Management, Patiala 2006 • 19th Annual Conference - Current Approach Of Physiology To Therapeutics and Rehabilitation, Faridabad 2007 48th • • Annual Conference of IAP, Mangalore 2010 Manual Therapy Concepts in Maitland, Cyriax, and Kaltenborn by Dr. Umasankar Mohanty • • Taping by Dr. Hemant Juneja • Shoulder Dysfunction and its management by Dr. Neelima Patel
Work Preference
Work Type
Full TimeLocation Preference
HybridOn-SiteImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsTeam Building / Company RetreatsPersonal development programsAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager
United Health Group (Optum Global Solutions)
01.2019 - Current
Senior Consultant
Arya Physiotherapy Clinic
06.2014 - 01.2019
Senior Medical Associate
Innodata India Pvt Ltd
09.2012 - 05.2014
Physiotherapy Consultant
VLCC Health Care Limited
03.2012 - 09.2012
Physiotherapist
Indraprastha Apollo Hospital
01.2012 - 03.2012
S.B.S.P.G.I
Masters in sports physiotherapy and rehabilitation from Healthcare
Jaipur Golden Hospital
Internship from Healthcare
MMIPR
Bachelors in physiotherapy and rehabilitation from Healthcare
Quote
Reality is nothing but a collective hunch.