Anjaneyulu Kommu

•• 2 year of experience as a Business Analyst at Infosys Ltd. Experienced in Requirement gathering, analyzing & presenting them to tech teams.

• Experienced in all phases of Software Development Life Cycle (SDLC) and methodologies-models such as Sequential-Waterfall, and Agile-Scrum.

• Experienced in creating Jira boards, writing user stories & acceptance criteria.

• Having good knowledge in Agile & Scrum methodologies. Worked in Sprintsto develop MVP (Minimum Viable Product) by performing all the scrum ceremonies.

• Experienced in preparing RTM (Requirement Traceability Matrix) and FRD (Functional Requirement Document) and PRD( Product Requirement Document)

• Performed requirements elicitation techniquessuch as workshop, document analysis, observation Techniques, JAD sessions( Joint Application Developement), Interview.

• Identified and analyzed stakeholders by preparing RACI matrix and StakeholderMatrix or List

• Prioritized the requirements using MoSCoW Methodand RankingMethod

• Conducting GAP, SWOT, impact, root-cause, and risk analyses, as well as feasibility studies.

• Creating use-case diagrams along with use case description document.

• Business Process Modeling (BPM), where the dynamic aspect of the system is displayed using activity by user and system

• Good understanding of Database concepts& writing Basic SQL queries.

• Proficient in understanding the client’s requirements and crux of the issue. Emphatic towards client’s problems.

• Experienced in the PowerBI and generating the Effective Dashboards for the presenatations

● Monitoring google transactions.

● Fraud investigation

● Need to review online transactions and identify potential fraud/risk on the users of wallet account.

● To logically understand with various signals of customer’s account and to distinguish it from genuine and fraud or hijacked wallet account of the customer.

● Investigation history of customer previous transactions made using google wallet.

●Good utilization and implementation of internet concepts.

● Taking initiative in chats (maintaining TAT-Turn Around Time) process to provide effective service and also handling appeal reviews for special cases.

· Handle by Credit Card & Loan payments Team

· Closely Monitoring by the collection executive

· Handle by legal cases which related to government

· FD & FFDS and creating interest on Loans