Anjani Kumar

Manage the development, performance, maintenance and improvement of the operations and activities of retail stores in a specified geographical area, adhering to brand values and providing customer focus, to sustain a commercially viable retail service aiming for maximum sales, efficiency, quality, service and profitability for the organization.

• Monitor stock control, storage and levels to maximize sales
• Ensure the stores are food safety compliant and adhere to all SOPs.
• Direct the implementation of the organization’s pricing strategy to attain target gross profit in each area and each product group
• Ensure that all team members follow cash handling procedures
• Overall responsibility for financial dealings and investigating discrepancies
• Direct and manage appropriate staffing levels to deliver effective service whilst adhering to budget constraints and revenue targets.
• Direct all aspects of customer service and satisfaction, including assisting to resolve customer complaints and queries
• Inspect to ensure maintenance of accurate records, including all financial paperwork (invoices, transactions, stock-taking) in accordance with specified criteria and guidelines
• Reporting in accordance with required frequency and format
• Direct recruitment, training, set action and targets, appraise and manage performance, development, coaching and general support of all team members to ensure an excellent service to customers and that all targets are met
• Delegate authority and responsibility to team with supervision, accountability and review
• Developing plans for retail outlet and team activities to achieve specified targets
• Direct maintenance and improvement of area’s retail outlet activities, including surveying and measuring the operations, process, outcomes and profitability and disseminate feedback to the appropriate internal entities
• Utilize appropriate systems to record the retail outlet’s activities, analysis and documentation
• Support to all other areas and retail outlets and to head office
• Set an example for team members of commitment, retailing expertise, customer service, brand values, work ethics and habits and personal character
• Responsibly use resources and control expenses to meet budgetary controls
• Adhere to all organization policies and procedures
• Interact and co-operate with all members of the organization, its suppliers and customers.
• Developing plans for the area’s progress and growth.
• Manage and maintain excellent service and standards.
• Ensure that the team are focused and delivering key service priorities to include, but not limited to, excellent customer service, high quality product and service provision, high standards of health and safety, good communication.
• To assist in the setting of annual budgets and then to adhere to budget constraints and revenue targets, undertaking regular reviews as required
• Analyze and research trading trends within the area’s retail outlets, across other local retailers and in comparison with national trends to inform the plan for product procurement, pricing and merchandising
• Risk management of area’s retail operations, including monitoring the performance of sales against targets, to achieve maximum revenue/profitability, providing savings in operational costs
• Meet unit targets and those of the area as a whole, including budget and revenue targets
• Overall responsibility for security issues relating to the area’s retail outlet to help minimize losses
• Responsibility for ensuring the retail outlets, products and displays are clean and tidy at all times
• Contribute to training and development of the area team.
• Assist Line Manager in achieving maximum customer satisfaction in accordance with organization plans
• Responsibility for the area’s retail outlets performing all duties in compliance with health and safety and all other legal/statutory regulations, professional duties, responsibilities and obligations and insert as applicable
• Organize all store operations and allocate responsibilities to personnel.
• Supervise and guide staff towards maximum performance.
• Prepare and control the store’s budget aiming for minimum expenditure and efficiency
• Monitor stock levels and purchases and ensure they stay within budget.
• Deal with complaints from customers to maintain the store’s reputation.
• Inspect the areas in the store and resolve any issues that might arise.
• Plan and oversee in-store promotional events or displays.
• Keep abreast of market trends to determine the need for improvements in the store
• Analyze sales and revenue reports and make forecasts.
• Ensure the store fulfills all legal health and safety guidelines.
• Leadership with ability to manage and motivate a team
• Proven ability to coach and develop others
• Excellent commitment to customer service
• High degree of integrity and honesty in all dealings
• Excellent analytical, interpersonal, organizational and communication skills
• Time management and task management skills with the ability to prioritize and multi-task
• Ability to work under pressure and in challenging situations.

• Date of Birth: 09/23/1984
• Marital Status: Single

Reading, Outdoor games, travelling, hiking, bicycling.

Hindi & English