Hotel Management graduate with experience in Operations Management, Inventory, Equipment, Quality and Relationship Management in Hospitality Industry, inventory management Adapt at maintaining service standards and operational policies, planning & implementing effective control measures to reduce running costs of the unit. Proven ability of delivering value-added customer service and achieving customer delight by providing customized products as per requirements. Excellent Communication, Inter-Personal, Relationship Management and Problem Solving Skills.
· Supervising the routine functions of all the outlets.
· Formulating & implementing the department’s Standard Operating Procedures.
· Responsible for the overall quality of meal experience.
· Timely and proper service and accurate billing.
· Hands on Hotel Operations including goals, budgets, plans, administrative, sales & marketing activities and maintaining reports / records.
· Ensuring compliance with the set quality standards in order to enhance guest satisfaction.
· Managing all aspects of service management involving ambience management.
· Maintaining the discipline standards of the staff by imparting trainings on an ongoing basis.
● To take out the daily sale, monthly sale and cover report..
Operations management
Customer relationship management
Team leadership
Project management