Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Anjani Pathak

New Delhi

Overview

9
9
years of professional experience

Work History

Consultant (CSOD (Cornerstone OnDemand))

NIIT Limited
06.2021 - Current
  • Application Support & System Administration: Provided reliable system administration and application support, managing security protocols, configurations, and admin role permissions while ensuring system stability and user access control.
  • Customer Service & Issue Resolution: Delivered frontline customer service by addressing and resolving user queries promptly, while managing ticketing processes, tracking resolutions, and maintaining detailed progress dashboards.
  • Process Documentation & Project Management: Developed process documentation for key projects, including release management, and collaborated with cross-functional teams to implement tailored solutions based on business requirements and change requests.
  • LMS Compliance & Data Management: Ensured LMS compliance through regular audits, access management, and system governance. Managed client databases to ensure data accuracy, integrity, and smooth system integration, including data migration from legacy systems to Cornerstone.
  • Implementation & Integration-Migration: Led the implementation of system changes and integrations, configuring user access and authentication settings. Conducted testing, validated integrations, and provided post-implementation support to troubleshoot and optimize system functionality.

Process Developer

Genpact India Private Limited
01.2017 - 05.2021
  • Global LMS Administration & Support: Managed the CSOD (Cornerstone on Demand) tool globally and oversaw end-to-end administration of the Genpact Learning Management System (LMS), including setup of training content, process knowledge tests, learning paths, sessions, and online training modules for new hires and employees.
  • Training Solutions & User Support: Provided dedicated L1 support for resolving LMS-related issues, ensuring a seamless learning experience. Delivered tailored solutions to meet new requirements and collaborated with stakeholders to enhance system functionality and user satisfaction.
  • Feature Rollouts & Enhancements: Tracked and coordinated the rollout of new LMS features and releases, ensuring smooth implementation and improved user experience. Conducted testing and feedback analysis to continuously improve system functionality and training effectiveness.
  • Training Management & Compliance: Managed business training schedules, instructor coordination, and calendar management. Conducted internal and external audits to ensure tool compliance and tracked training attendance, waitlisting, and user feedback to enhance training programs.
  • Content Creation & Reporting: Created and managed various training materials, including events, sessions, process knowledge tests, SCORM-based online trainings (using Articulate), and curriculum development. Developed dashboards for tracking key metrics, providing insights to improve user engagement and overall learning outcomes.

Sales Executive

ICICI Bank
06.2015 - 01.2017
  • Define and implement strategies for better penetration and market expansion in the designated areas of Delhi /NCR
  • Identify the new set of customers; enhance efficiency from existing set of
  • Responsible for leading the HSB (Highest Business Channel)
  • Conducting opportunity analysis by keeping the market trends, competitor moves to save the existing customers
  • Organizing sales promotion activities as a part of building and market development
  • Preparing Periodic reports to facilitate the top management
  • Responsible to enhance and improve the customer experiences
  • Provide excellent customer service, by addressing and resolving any customer issues
  • Logging complaints onto the system from customer letters/E-mail

Education

Master of Business Administration - Human Resources

Symbiosis Distance Learning University
01.2021

Graduate -

Delhi University
01.2015

10+2 -

C.B.S.E.
01.2012

10th -

C.B.S.E.
01.2010

Skills

  • Customer Experience
  • Training & Development
  • SR Management
  • Account Management
  • Operational Activities
  • Relationship Management

Accomplishments

  • Certified in CSOD CORE and Learning certification (NIIT)
  • Rewards received for best person in handling project (NIIT)
  • A special recognition award in a Talent Development Team (NIIT)
  • Star of the Month – July FY24 issued by NIIT
  • Outstanding performance award by Genpact for BI project
  • Received Cheers points, Certificate and Badges from business for outstanding performance and Ticket management (NIIT)
  • Outstanding performance award by Genpact for the Choke Point Project
  • First position in the centre for completing MOM target FY23
  • Star of the month (June, Sep, Oct FY17) issued by Genpact

Timeline

Consultant (CSOD (Cornerstone OnDemand))

NIIT Limited
06.2021 - Current

Process Developer

Genpact India Private Limited
01.2017 - 05.2021

Sales Executive

ICICI Bank
06.2015 - 01.2017

Graduate -

Delhi University

10+2 -

C.B.S.E.

10th -

C.B.S.E.

Master of Business Administration - Human Resources

Symbiosis Distance Learning University

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