Anjayla Fitzgerald
Indianapolis
Summary
Attentive Paraprofessional Educator adept at supporting classroom operations to facilitate welcoming and positive learning atmosphere for all students. Well-versed in addressing student emotional, academic, and social needs, illustrated many years in similar roles.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work History
Instructional Assistant
Westfield Intermediate School
Indianapolis
07.2025 - Current
- Supported teachers in classroom management and lesson implementation.
- Assisted students with learning activities and individual assignments.
- Prepared instructional materials and resources for daily lessons.
- Monitored student progress and provided feedback to educators.
- Collaborated with staff to create a positive learning environment.
- Facilitated small group sessions for targeted skill development.
Dental Assistant
Marion County Health Department
Indianapolis
01.2024 - 03.2025
- Assisted dental professionals during patient examinations and procedures.
- Prepared and organized treatment rooms for dental procedures.
- Managed patient records and updated information in electronic systems.
- Sterilized instruments and maintained a clean working environment.
- Educated patients on oral hygiene and post-treatment care instructions.
- Scheduled appointments and coordinated patient flow efficiently.
- Supported the front desk with insurance verification and billing inquiries.
Customer Service Representative
USAA
Indianapolis
06.2023 - 03.2024
- Assisted members with inquiries regarding insurance products and services.
- Resolved customer issues through effective communication and problem-solving techniques.
- Utilized CRM software to document customer interactions and manage follow-ups.
- Educated clients on policy details and claims processes for better understanding.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Handled high-volume calls while maintaining a professional demeanor and composure.
Education
Bachelor of Science - Sonography
South College
Knoxville, TN 02.2026 - 03.2026
Penn Foster Career School
Scranton, PASkills
- Patient care
- Medical terminology
- Classroom management
- Instructional support
- Communication skills
- Problem resolution
- Electronic health records
- Data entry
- Time management
Certification
- Dental assistant
- HHA
- Insurance representative
Languages
English
Full Professional
Timeline
Bachelor of Science - Sonography
South College
02.2026 - 03.2026
Instructional Assistant
Westfield Intermediate School
07.2025 - Current
Dental Assistant
Marion County Health Department
01.2024 - 03.2025
Customer Service Representative
USAA
06.2023 - 03.2024
Penn Foster Career School