ANJEETA CHARI
Summary
A PMP-certified Project Manager with over a decade of experience in managing projects for banking, operations, and payments domain and proved track record in Waterfall & Agile methodology. My expertise includes managing product and application lifecycle, with excellence in resource management, project development leading cross-functional teams, achieving streamlined operations, implementing strategic initiatives and enhanced project delivery.
Overview
20
20
years of professional experience
5
5
Certification
Work History
Senior Solutions Manager
Worldline India Pvt Ltd.
05.2023 - 05.2025
- Planning, execution, monitoring, controlling and delivering internal and external projects.
- Managing end-to-end projects on POS implementations, UPI, Aggregation, merchant acquiring and digital payments.
- Stakeholder management, Third party co-ordination, PSP integration.
- Conducting weekly and fortnightly reviews for project updations, face to face meetings with banks and internal stakeholders.
- Played a key role in the successful go-live of a UPI payment system, overseeing system integration, user testing, and troubleshooting to ensure smooth deployment and optimal user experience coordinating cross-functional teams for leading banking institution.
- Supported launch of UPI project by identifying throughput KPIs and achieving transactions in the initial period of launch.
- Contributed to the design and launch of a new Payment Aggregator model, defining KPIs and estimating capacity to support transactions.
- Collaborated with tech teams to develop on Payment Aggregator throughput, identifying transaction patterns and recommending solutions to enhance system reliability and generate revenue.
Product Manager
Kotak Mahindra Bank
11.2005 - 04.2023
- Streamlined operational processes to enhance efficiency and implemented changes in process for more effective point-of-sale (POS) operations.
- Collaborated with the BSG, Risk, Operations, and Credit teams to identify and address control weaknesses.
- Developed expertise in processing and managing financial transactions and increased efficiency.
- Oversaw the end-to-end lifecycle management of merchant acquiring products.
- Managed vendor relations, procurement, and management information systems (MIS).
- Co ordinated with Audit and Risk team for quarterly audit.
- Addressed and resolved queries, issues, and escalations related to Financial Risk Management (FRM).
Project Manager
Kotak Mahindra Bank
10.2015 - 12.2021
- End-to End delivery of CRMNext projects.
- Co-ordination with internal stakeholders & external vendors and ODC (Offshore Development Center) for delivery.
- Budget and commercial handling.
- UAT testing and production go live support & tracking of SIT & UAT projects.
- Managing Delivery and Resource management.
- Preparing various reports such as resource utilization, timesheet report, monthly BU reports & resource requirement reports.
- Supporting management for implementation of process plans.
- Co-ordination and follow-up with project delivery, project engineers, BA, Development for all projects.
- Preparing project planning, initiation, execution & closure of projects.
- Supported system integration during the ING Vysya-Kotak Mahindra Bank merger by analyzing transactional throughput across merged platforms, ensuring smooth handling of 20M+ customer transactions/month post-migration.
- Demonstrated cross-functional expertise to ensure the selection and delivery of optimal system solutions, utilizing cloud applications and infrastructure whenever feasible.
- Improved customer drop-off rate by implementing frictionless UX and data validations.
- Led and managed end-to-end digital transformation projects, encompassing process improvement and automation initiatives.
- Prepare business cases, Business Requirement Documents (BRD), User Acceptance Testing (UAT), and test plans, while also performing testing and overseeing the production go-live process.
Senior Manager- Customer Value Management
Kotak Mahindra Bank
10.2009 - 09.2015
- Managed portfolio relationships through targeted campaigns, ensuring adherence to all deadlines.
- Collaborated closely with the Regional Customer Value Manager (RCVM) to supervise the service channel for New-to-Bank (NTB) customers.
- Coordinated with campaign managers to develop promotional offers by initiating mailer campaigns for various products.
- Drove Return on Investment (ROI) and Relationship Management (RM) productivity, successfully achieving a target of 75%.
- Conducted regular Health Scorecard Knowledge sessions to enhance team understanding and performance.
- Oversaw SMS and email campaigns for a diverse array of products and services.
Manager- Customer Contact Center
Kotak Mahindra Bank
11.2005 - 10.2009
- Achieved 70% TAT on resolutions to customer queries and requests.
- Cross-sells bank products to the existing set of branch customers, and inform customers on new product.
- Preparing MIS for the outbound contact centre team.
- Coordinate with training to improve operations, team morale, and customer service.
- Assessed availability and use of resources to identify areas for further investment.
- Perform quality checks on outbound calling, and managing and leading the outbound calling team.
Education
Executive Program - Project Management
IIM Lucknow
01.2024
PG Diploma - Marketing Management
Wellingkar Institute
01.2014
Bachelor of Commerce -
Mumbai University
01.2001
Skills
- Project Management Methodologies
- Stakeholder Management
- Project Development
- Resource Management
- Critical Thinking
- Problem solving
- Communication
- Budgeting & Negotiation
- User Acceptance Testing (UAT)
- FSD
- BRD
- DOU
- My SQL
- HTML
- CSS
- API
- Rest
- SOAP
Certification
- PMP
- CBAP Trained
- Business Analyst
- Six Sigma Green Belt
- JIRA
- Certified Scrum Master (CSM)
- Certified Scrum Product Owner (CSPO)
- Certified International Payment Systems Specialist
Skills - Business And Technical Skills
- Project Management Methodologies
- Stakeholder Management
- Project Development
- Resource Management
- Critical Thinking
- Problem Solving
- Communication
- Budgeting & Negotiation
- User Acceptance Testing (UAT)
- FSD, BRD & DOU
- My SQL
- HTML
- CSS
- API
- Rest
- SOAP
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Solutions Manager
Worldline India Pvt Ltd.
05.2023 - 05.2025
Project Manager
Kotak Mahindra Bank
10.2015 - 12.2021
Senior Manager- Customer Value Management
Kotak Mahindra Bank
10.2009 - 09.2015
Product Manager
Kotak Mahindra Bank
11.2005 - 04.2023
Manager- Customer Contact Center
Kotak Mahindra Bank
11.2005 - 10.2009
Executive Program - Project Management
IIM Lucknow
PG Diploma - Marketing Management
Wellingkar Institute
Bachelor of Commerce -
Mumbai University
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